Offer summary

Qualifications:

Bachelor’s Degree, preferably in Engineering or Technology., 3-5 years of customer service experience., Basic to intermediate knowledge of BI and Data Warehousing., Familiarity with SQL, Linux, and databases like SQL, Oracle, Hadoop..

Key responsibilities:

Manage portal user access and client setup.

Perform User Acceptance Testing for portal and software modules.

Create and analyze reports using reporting tools.

Ensure data accuracy and resolve service tickets within timelines.

Job description

Job Description

Job Title

BI Operations Analyst

Department

M&MS

Position Type

Full-Time

Job Location

Bengaluru

Shift Timings

Regular

Work Mode

Hybrid

Industry Type

Telecom

Travel Required

Why Us?

MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.

Collaboration and Innovation are at MACH’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:

Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results

Please visit our website to know more about us - https://mach.com/

A Day in the Life of BI Operations Analyst

A Business Intelligence (BI) operations role involves overseeing the day-to-day functioning of a company's BI systems and processes to ensure they are working effectively and efficiently. This includes managing user access, monitoring system performance, ensuring data quality, and supporting BI tools.

So, how are we going to keep you busy?

Managing Portal User Access
Client set up in portal
Perform User Acceptance Testing related to Portal and other internal software modules
Create and Analyse Reports in reporting tool (Strategy)
Ensure the accuracy of data replication between the source and destination databases.
Ensure Service Tickets are resolved with an expected level of quality within timelines.
Adhere to ISAE and ISO Audit controls

What will make you eligible for this role?

Bachelor’s Degree - BE/BTech Preferrable

Experience, that will be an advantage:

3-5 years of customer service experience
Experience in BI - would be a great plus
Experience in Telecom Industry - good to have
Knowledge of MicroStrategy or any other reporting tool - good to have

What will make you the best-fit for this role?

BI/Datawarehouse knowledge - Basic/Intermediate Level
SQL – Basic/Intermediate Level
Linux – Basic/Intermediate Level
Knowledge of Databases - SQL, Oracle, Hadoop (Hive/Trino)
Basic Knowledge of Telecom (GSM, Mobile Networks, TAP Processing)
Shell Scripting - Basic/Intermediate Level

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

Ready, set, apply!

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