Specialty Testing Customer Service Support Representative, Billing (REMOTE)

• Collaborate with other departments to resolve reimbursement opportunities 

• Receive and process credit card payments over the phone, adhering to PCI compliance protocols  

• Initiate payment plans for patients for outstanding balances 

• Document telephone conversations clearly and accurately in the respective systems 

• Update and maintain records in the billing system, including the review of accounts, payment collections and case note 

• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations 

• Assist with other duties as assigned 

Qualifications:  

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience 

• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices                                                           

• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred                           

• Previous customer service experience handling high call volume strongly preferred                    

• Medicare/Medicaid billing experience preferred                                                                                                     

• Knowledge of CPT and ICD10 codes strongly preferred

• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred                               

• Working knowledge of prior authorization preferred             

• Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred 

• XIFIN experience preferred                                                                                                                                              

• Bilingual in English and Spanish preferred                                                                                                                                                      

Other desired skills:                                           

• Excellent verbal and written communication skills                                                                         

• Ability to follow established program protocols and procedures                               

• Ability to review large amounts of data for accuracy                                                                                                 

• Must be organized and detail-oriented                                                                                                                    

• Computer proficiency - MS Windows, MS Office, and database experience                                                              

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer 

Remote Technical Requirements: 

• Internet speed of at least 50 megabytes per second 

• Ability to connect equipment to router/modem with Ethernet cord 

• Equipment cannot be connected through Wi-Fi or satellite internet