Field Service Technician - Northern Italy

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Field Engineer (FE) is responsible for providing technical support to customers on their installed base of radio equipment and systems. The FE will provide advice, guidance, troubleshooting and other technical assistance to dealers, customers, distributors, and sales staff on all aspects of our product portfolio. This role covers 2-way Radio, Wave Pager, and RFID solutions including onsite programming, commissioning, installation, maintenance, configuration, and testing of Motorola products in accordance with industry standards. In addition, this position includes network planning & optimization, site surveys, bench repair, refurbishment of equipment, network management, project management, and training of customer’s personnel.  The role may include on call roster and will require some travel and overnights stays as well as occasional work at height.

Responsibilities: 

• Provide system level support (within scope of expertise) to Dealers, Distributors, System Integrators and End User Customers
• Troubleshoot issues on assigned products within scope of expertise
• Support complex installations and projects by working closely with Sales Team, Dealers/Distributors, System Integrators, and Customer users
• Work with outside resources such as engineering, manufacturing, quality assurance, marketing, technical publications, application engineers, training and others to resolve difficult problems
• Conduct pre-sales demonstrations and post-sales training for Dealers, Distributors, System Integrators, and End Users
• Assist with onsite commissioning and network planning using specialized tools
• Communicate technical information to internal and external customers
• Provide regular feedback to Engineering and Marketing regarding product performance, new applications, and customer needs
• Coordinate RMA requests and asset recovery
• Utilize specialized test equipment and software for troubleshooting, commissioning, and system optimization
• Drive continuous improvement activities to reduce cost and improve efficiency of field service operations

Preferred Qualifications: 

• Excellent verbal and written communication skills in Italian and English

• Experience working with Microsoft Office Applications

• Working knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment 

• Prior experience working in a technical role supporting customers with two way radios would be ideal

• Ability to read blueprints, schematics, diagrams, submittals, specifications and other construction documents.

• Ability to lead meetings, provide updates, and present material to various audiences

• The position is located in Italy, working on US payroll.  

• A condition of continued employment with Motorola is the candidate's ability to receive a security clearance from the U.S. Government and any certifications required for the position that you are being hired for with Motorola

• Must have a valid U.S. Passport, U.S. driver's license

• Must be willing to travel up to 75% 

Basic Requirements

Required Skills:

• High school diploma, Technical Certificate, or Bachelor's Degree

• Must have 3 years of Radio Frequency (RF) experience & at least 2 + years of Networking (Wide and Local Area Networks) experience, and one or more Comp TIA Network+, Security+, MCSE, CISSP required. 

• Must complete the standard form questionnaire that has 86 questions for national security positions required.

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Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.