At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Reports To: Customer Service Manager / Team Lead
Location: [Remote; Hybrid]
Job Summary:
The Senior Customer Care Representative is a seasoned professional responsible for delivering exceptional service and support to customers, handling complex inquiries, and resolving escalated issues. This role requires a deep understanding of our products/services, strong problem-solving abilities, and the capacity to mentor and support less experienced team members. The ideal candidate will be a customer advocate, adept at de-escalation, and committed to ensuring a positive and efficient customer experience.
Key Responsibilities:
Qualifications:
Working Conditions:
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