Offer summary

Qualifications:

High school diploma or GED required., At least 2 years of order entry and customer service experience preferred., Experience in customer service or call center environments is advantageous., Knowledge of SAP and Microsoft Office applications is a plus..

Key responsibilities:

Receive and process incoming work orders accurately and promptly.

Maintain records and compile reports to support order management.

Coordinate with internal teams and customers to ensure timely order completion.

Monitor order progress and resolve discrepancies to meet delivery deadlines.

Job description

Looking to build your career and design your future? You have come to the right place.

Order Processor

Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner.

Primary Tasks & Responsibilities

Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.

Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.

Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.

Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.

Maintains customer rituals regarding selection, billing back-up and order acknowledgments.

Interacts with internal and external customers daily through clear and concise written and oral communication.

Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status.

Investigates and resolves job cost margin discrepancies.

Refers complex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co-worker or supervisor.

Education and Experience

HS Diploma or GED required. Specialized skills training/certification may be required.

2 years of order entry and customer service experience preferred

Experience in a customer service or call center environment.

SAP knowledge is a plus.

Flooring or construction industry experience preferred.

Experience using Microsoft Office (Word, Excel, and PowerPoint)

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Required profile