Offer summary

Qualifications:

Experience in customer service or support roles., Strong communication and interpersonal skills., Ability to troubleshoot technical issues related to products., Proficiency with CRM software and data analysis..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Troubleshoot and resolve product-related issues.

Document interactions and escalate complex problems.

Assist with orders, returns, and gather customer feedback.

Job description

Customer Support Representative I - Part-Time, Remote (Based in Georgia, US)

PLUNGE is a rapidly growing health and wellness brand focused on delivering innovative products and experiences to our customers. We specialize in manufacturing cold plunges and saunas and are seeking a talented Sauna Service Technician to join our team and provide exceptional support to our customers.

Overview of Role

As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshooting, and technical support related to our cold plunge products. Your role is essential in ensuring customer satisfaction and maintaining our reputation for excellent service.

Location:

Remote, based in the state of Georgia, US

Schedule:

Hours: 8:00 AM – 4:00 PM EST
Shifts: Part-Time, with 4-Hour or 8-hour shift available
Weekend Availability: Some weekends required

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information about our products, services, and updates
Troubleshoot and resolve customer issues related to product setup, operation, and maintenance.
Escalate complex issues to higher-level support or technical teams as needed.
Document customer interactions and resolutions in the CRM system.
Assist in processing orders, returns, and warranty claims.
Gather and report customer feedback to contribute to product and service improvements.
Maintain up-to-date knowledge of product features, updates, and industry trends.
Participate in training sessions to enhance product knowledge and customer service skills.

Our Ideal Candidate

Proven experience in a customer success, customer service, or related role
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong problem-solving skills and attention to detail.
Ability to analyze data and metrics to drive decision-making and improvements.
Experience with customer relationship management (CRM) software and tools.
Ability to work collaboratively with cross-functional teams.
Commitment to delivering exceptional customer service and achieving high levels of customer satisfaction.

Benefits, Perks, Time Off