Offer summary

Qualifications:

Good communication skills in Welsh and English., Ability to handle inbound and outbound calls., Empathy and resilience to discuss difficult topics., Attention to detail and ability to work in a fast-paced environment..

Key responsibilities:

Support Welsh-speaking customers via calls, supporting their financial wellbeing.

Identify vulnerable customers and support them appropriately.

Participate in a 3-week remote training program.

Work in shift patterns including weekdays and occasional Saturdays.

Job description

Call Centre Agent (Welsh Speaker)

Remote working

Wescot Credit Services are on the lookout for Welsh-Speaking Call Centre Agents to join one of our outsource campaigns.

We are looking for team players who matches our enthusiasm, work ethic and our outlook to 5-star customer service to be the first point of contact in supporting Welsh-Speaking customers in their preferred language.

As a Call Centre Agent at Wescot you will:

Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
Use active listening skills to support our customers to achieve financial wellbeing.
Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.
Have great attention to detail and enjoy working in a fast-paced environment.

You’ll begin the role with a 3-week training programme. You’ll learn about our business, our clients, our systems and how to best support our customers. This will be based remotely, Monday – Friday: 9am – 5pm.

Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 37.5 or a 40-hour contract. Our opening hours are between Monday – Friday between 8.30am – 6.30pm and 1 in 3 Saturdays 8.30am – 1pm with a day off during the week prior to your Saturday shift.

Your package:

Salary up to £26,313.14 (based on 40 hrs per week) depending on experience.
31 days holiday (pro rata) - including all bank holiday.
Discount and cash back on hundreds of high-street shops.
Private Healthcare

If this sounds like a company that you would like to be part of, to deliver our mission for 2025 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

CCADLC

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