Offer summary

Qualifications:

Bachelor's Degree preferred in a relevant field., Proficiency in SQL and advanced Excel functions., Experience in gathering business requirements and working with JIRA., Strong communication skills and healthcare operations background, especially with government programs like Medicare and Medicaid..

Key responsibilities:

Serve as a liaison between internal teams, external vendors, and IT to define business needs.

Support testing and implementation of quality initiatives across operational areas.

Assist in operational improvement initiatives related to claims, system administration, and member enrollment.

Gather requirements and communicate with stakeholders to support system enhancements.

Job description

City/State

Norfolk, PA

Work Shift

First (Days)

Overview:

Overview
We are seeking a highly motivated Senior Business Analyst for a full-time remote position to support and implement quality initiatives across key operational areas. This role will serve as a liaison between internal teams, external vendors, and IT to define business needs, gather requirements, and support testing and implementation efforts. The ideal candidate will have strong SQL and Excel skills, along with experience in requirement gathering, stakeholder communication, and familiarity with government programs such as Medicare and Medicaid. This position will support operational improvement initiatives related to claims, system administration, member enrollment, and cost containment processes. Candidates with experience in QNXT, coordination of benefits (COB), and Other Health Insurance (OHI) will be strongly preferred.

Education
Bachelor’s Degree (Preferred)

Certification/Licensure
No specific certification or licensure requirements

Experience

Proficiency in SQL and Excel, including an understanding of advanced Excel functions
Experience gathering business requirements and working with JIRA
Strong communication skills with the ability to translate technical information to non-technical stakeholders
Background in healthcare operations, especially with government programs like Medicare/Medicaid; experience with Anthem policies is a plus
Familiarity with QNXT, coordination of benefits (COB), and Other Health Insurance (OHI) is highly desirable

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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