Senior Customer Engineer - Windows Server Virtualization/Platforms

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Job Description

We are looking for a Senior Customer Engineering Consultant to join our team as a Windows Server Virtualization/Platforms Customer Engineer. As an advisory role, you will provide architecture, consulting, and support to help customers drive solutions and resolutions. This opportunity focuses on Azure Local/Stack, Storage Spaces Direct (S2D), Azure Arc, Hyper-V, SCVMM, and Failover Clustering skills.

The role demands broad knowledge of Microsoft products with varying proficiency levels and weighted priorities. Key required proficiencies include Hyper-V 2016 and higher, SCVMM 2016 and higher, Azure Local/Stack HCI 22H2 and higher, Windows Server 2012 R2 to 2025, PowerShell 5.x & PowerShell Core 7.X, Windows Server Failover Clustering, Storage Spaces Direct, Active Directory, and Azure Arc. Optional knowledge areas include virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs), 3rd party backup tools (Veeam, Commvault, Zerto), general Azure IaaS platform, Windows performance, SCOM, SCDPM, SCCM/MECM, SQL Server on virtual machines, Azure Backup, Azure Site Recovery, BC/DR strategies in Windows environments, networking skills, and storage solution skills.

Permanent U.S. work authorization is required for this position (no visa sponsorship available).

Technical Experience

• Technical experience with hybrid infrastructures, architecture designs, and technology management.
• 8+ years experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.
• Understanding of Microsoft’s Modern IT Architecture and Strategy.
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises and cloud environments.
• Familiar with Microsoft enterprise software product offerings.

Characteristics

• Customer service, problem-solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
• Ability to work independently and within a team setting.
• Excellent demonstrated customer service & presentation skills.

Required Knowledge

• Hyper-V 2016 and higher
• SCVMM 2016 and higher
• Azure Local/Stack HCI 22H2 and higher
• Windows Server 2012 R2 to 2025
• PowerShell 5.x & PowerShell Core 7.X
• Windows Server Failover Clustering
• Storage Spaces Direct
• Active Directory – Setup, config, policy, & groups knowledge
• Azure Arc

Optional Knowledge

• Virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs)
• 3rd Party Backup tools including Veeam, Commvault, Zerto, etc.
• General Azure IaaS platform (networking, storage, etc.)
• Windows Performance
• SCOM
• SCDPM
• SCCM/MECM
• SQL Server on Virtual Machines
• Azure Backup
• Azure Site Recovery
• BC/DR Strategies in Windows environments
• Networking skills
• Storage Solution skills

Education and certifications include a BA/BS (or higher) in Information Technology or equivalent experience, with Microsoft certifications in Windows and Azure being highly desired.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

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