Offer summary

Qualifications:

At least 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management., Strong communication and interpersonal skills to build rapport with diverse customers., Resilient and adaptable, especially in a fast-paced startup environment., Experience with SaaS customer success tools like CRM, Salesforce, or Tableau..

Key responsibilities:

Develop and manage engagement plans for clients, using personalized approaches.

Conduct discovery sessions to understand customer needs and recommend strategies.

Build trusted relationships with key stakeholders to drive adoption and advocacy.

Analyze customer data and usage to provide actionable insights and ROI analysis.

Job description

ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. 🦄

ClickUp is seeking a versatile and dynamic Customer Success Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp's core values, and have a proven track record in customer success within a SaaS environment.

Key Responsibilities:

Strategic Customer Engagement:
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.
Technical Adoption and Expertise:
- Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.
- Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.
Data-Driven Insights:
- Analyze customer product usage data and translate it into actionable recommendations.
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
Driving Engagement & Adoption:
- Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals, success metrics, and timelines.
Cultural Fit, Growth Opportunities, & Leadership:
- Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.
- Contribute to the development and optimization of regional and global operational processes.

Qualifications:

Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
Resilient and adaptable, especially in a fast-paced startup environment.
Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others.
Ability to operate within regional time zones.
Positive attitude, self-driven, proactive, empathetic, and high energy.

#LI-Remote #LI-NMR

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

If you are a European Job Applicant, see our privacy policy for further details.
If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

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