Why Smartgroup?
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
Do you have what it takes to become a Smartgroup Settlements Coordinator?
Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? We’re seeking a Novated Lease Settlement Coordinator to join our dynamic team. In this role, you’ll be the central point of contact for ensuring smooth and accurate finance and leasing settlements, working closely with customers, employers, dealers, and financiers.
Key Responsibilities:
- Deliver accurate finance and leasing documents to customers in a timely manner
- Coordinate and process finance loan and lease settlements with precision
- Collaborate with the sales team to ensure seamless novated lease settlements
- Generate and issue settlement documents, and assist customers with related queries
- Follow up with customers and employers to ensure timely completion of documentation
- Liaise with dealers and after-market providers to ensure vehicle readiness at settlement
- Submit documents to financiers and manage settlement processing
- Act as the central hub for post-sale fulfilment, ensuring stakeholder communication and customer satisfaction
- Uphold professional, ethical, and inclusive workplace standards
- Ensure compliance with internal policies and external regulations, including privacy and confidentiality obligations
What you will bring:
- Minimum 12 months experience in a sales or customer service role (phone-based experience desirable)
- Experience in a compliance based, finance related role (preferred)
- Proven ability to meet deadlines with high accuracy
- Strong organisational and time management skills
- Exceptional attention to details
- Effective communicator with solid verbal and written skills
- Ability to influence and persuade in a customer service environment
- Experience using systems and adhering to structured processes
Belong to an organisation that values diversity, inclusivity, and you:
Working at Smart, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces.
Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including:
- 3 extra days off to enjoy summer
- ‘MAD’ days to Make a Difference to our community and environment
- Birthday leave to celebrate you
- A wellbeing fund to spend your way
- Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
- Salary packaging and novated leasing benefits (of course!)
Take your career beyond further:
Working at Smart can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you.
Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard.
Show us you have what it takes:
If you like the sound of this opportunity and have something special to offer, we’d like to hear about it! APPLY ONLINE today.
Emily or Tamara from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen.
We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team — including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.
We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we have an Innovate Reconciliation Action Plan (RAP).
Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
