Offer summary

Qualifications:

Bachelor’s degree required., At least 3 years of experience in healthcare., Proficiency in MS Office, including Excel and PowerPoint., Knowledge of healthcare regulations like HIPAA and the 21st Century Cures Act is preferred..

Key responsibilities:

Manage and support a remote team handling escalations and client needs.

Create a culture of excellence and conduct training to ensure process adherence.

Monitor team performance and report outcomes regularly.

Act as the primary contact for the team, resolving complex issues and driving operational improvements.

Job description

COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled, compliant, and patient-centric release of information solutions designed to alleviate providers’ health information management burdens and improve their patient experience. With our proprietary MedRelease platform, we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters, and HealthMark leads the industry in transparency, efficiency, and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.

LOCATION: Remote

OBJECTIVES:

Manage an remote team covering escalations, emerging issues management, and a wide variety of needs for our clients
Create and maintain a culture of excellence that inspires the team to do their best work
Perform or schedule training as needed to ensure seamless transition of processes
Collaborate with stateside stakeholders to ensure offshore is consistently providing levels to exceed hospital expectations
Monitor performance to ensure the team is following the procedure correctly.
Track and report outcomes (both positive and negative) on a consistent, proactive basis
Act as the point of contact for your team and support them in removing roadblocks to resolve complex issues
Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
Performs other related duties as required

REQUISITE EXPERIENCE AND QUALIFICATIONS:

Bachelor’s degree
Experienced with using MS office including Excel and PowerPoint
Minimum of 3 years of experience in healthcare
Working knowledge of HIPAA, 21^st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
Customer-centric, ambitious, highly organized, detail-oriented
Excellent managerial skills
Strong verbal and written communication skills
Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.