Customer Care Specialist I

WinCup is a food service packaging company focused on providing our customers and consumers the highest quality products allowing them to enjoy the beverages and foods they love, whether at home, or on the go.

Trusted since 1962, WinCup is now a leading manufacturer passionately transitioning into an innovative, technology driven enterprise focused on creating superior products and brands directly addressing global plastic pollution.

WinCup is driven by our Vio biodegradable foam technology, our Phade line of PHA based straws and stirrers which are the only Marine Biodegradable, Home and Industrial Compostable straws and stirrers in the world!

We are passionately committed to the environment, excellence, innovation and growth.

For additional information regarding WinCup and our ground-breaking and environmentally friendly products, check us out at https://WinCup.com https://PhadeProducts.com

https://viofoam.com/

We are a dynamic, diverse and inclusive team bound together by our shared Values of:

• One Team
• Performance Based; Rewards & Recognition Driven
• Excellence in All We Do
• Respectful and Engaged Leadership
• Always Do the Right Thing
  
  
  

Here at WinCup we are proud to offer our valued, full-time Team Members a competitive, comprehensive compensation and benefits package with most benefit eligibility beginning just 31 days post hire, including medical, dental, vision and life insurance plans. We also offer paid time off (PTO) and holidays, short & long-term disability, and an Employee Assistance Plan (EAP). And, to top it off, we offer a 401(k) plan with a generous company match available after only 60 days of employment!

So, if you are passionate about working on exceptional brands driven by innovation that will leave a lasting and positive impact on the environment, keep reading to see if you think you might make a great addition to our growing team!

Job Position: Customer Care Specialist I

Job Location: Corporate Office, Atlanta, GA (Not a Remote Role)

Reports To: Supervisor of Customer Care

Job Summary:

WinCup is looking for a professional, experienced Customer Care Specialist to join our team!

This position is responsible for the timely execution of all activities and decisions associated with account management from Order Quote to Cash. The goal of the Customer Care Specialist is to achieve excellence in customer satisfaction through accurate and efficient customer order management, analysis, collaboration and issue resolution. The applicant must demonstrate proficiency of usage with all tools, training, and resources available to ensure superior service is provided to our customers. High attention to detail is a must.

Organizational Relationships:

Ability to work effectively across the Supply Chain is a must. Will have daily interactions with Customer Care Management, Sales, Production Planning, Transportation, Creative Services, Credit, Manufacturing/Warehousing and various staff personnel.

Principal Responsibilities:

• Accurate entry of orders into the Order Management (OMAR) system via various methods: EDI, Telephone or Email
• Demonstrate understanding and entry of all types of Sales orders, demonstrating proper techniques and controls to initiate transactions
• Execute and provide proper follow-up for expedited orders and order changes
• Product knowledge aptitude for WinCup product line
• Working knowledge of all resources available to the CCR for problem resolution
• Work and communicate effectively within the Customer Care Team and across the entire Supply Chain
• Timely communication to Customers and Sales on all inquiries, product availability and customer related issues
• Negotiate with Sales and/or Customers regarding product returns and restocking fees and generate proper documents to support the process
  
  
  

Qualifications:

• 1 to 3 Years Customer Care Experience – or similar work related experience.
• Strong Problem Solving, Follow-up Skills, Decision Making
• Self-starter and customer focused
• Initiative
• Excellent written and oral communication skills
• Ability to work and excel in a fast-paced, team environment
• Ability to multi-task while effectively prioritizing workload demonstrating effective time management
• Able to work in a team based environment
• Order management experience
• Excellent knowledge of Microsoft Suite Products
  
  
  

WinCup reserves the right to revise or update this job description as needed to better comply with the actual essential function of the job requirements as business needs dictate.

WinCup is an EEO/AA and E-Verify employer. At WinCup we are committed to building a diverse and inclusive workplace that embraces the diversity and strengths of our Team Members, our customers, and community.

We welcome and consider applications from all qualified candidates, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We firmly believe that a diverse organization creates opportunities for all individuals to showcase their talents, both independently and collaboratively. Diversity fuels our ability to be truly innovative by embodying our values, driving our success, and fostering an environment where every Team Member can thrive and perform at their very best.

To ensure the safety of our team members in the workplace, we perform background and drug screenings.

Thank you for considering WinCup and helping us make a difference!