Offer summary

Qualifications:

Upper-intermediate (B2+) English skills, both verbal and written., High attention to detail and strong analytical skills., Affinity with systems and procedures., Educational background suitable for administrative or customer service roles..

Key responsibilities:

Verify and process customer orders and returns, including addressing payment issues.

Communicate with customers via email regarding order and return inquiries.

Identify potential fraud and ensure order compliance with restrictions.

Resolve system discrepancies to facilitate order release and complete financial transactions.

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

This opportunity offers a flexible schedule with a minimum of 25 hours per week, making it ideal for students. The schedule is negotiated at the time of hiring and must include coverage for one weekend day.

This is a temporary position, running from early September to late December, with the potential to be extended into early 2026 based on performance and needs.

Position Purpose: Supports back-end processing for customers’ orders and returns, also performs data entry operations.

We offer:

Extraordinary employee experience
Flexible schedule
Work from home anywhere in Costa Rica (we provide all the required equipment)
L.L.Bean employee discount
Company doctor

About you:

English level: B2+ (Upper-intermediate verbal and written)
High attention to detail
Strong analytical skills
Affinity with systems and procedures

About the role:

Web

Verify US and international addresses
Has contact with customers through email templates when the payment declines
Verifies orders compliance with product and shipping restrictions
Identifies possible fraud from web orders
Resolves system discrepancies to release orders

Core

Revise and release phone orders generated by customer inquiries

Returns

Research customer profile to determine follow up actions in order to complete the return cycle
May need to contact customers through emails templates
Close financial transactions in SAP
Refunds customer when applicable

Other tasks

Key customer information or orders received through scanned forms
Might participate on assigned tasks or mini projects within the department depending on the business needs, individual skills.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

Required profile