Contract Manager

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About the Role

To be successful in achieving our vision, it’s imperative that we develop and establish strong relationships with new and current suppliers. The Contract Manager will lead on in-life management of our key Technology Outsourcing Suppliers as well as supporting sourcing activity.

You will support the negotiation & operationalising of commercial agreements, and responsible for overall contract management. You will interface with all stakeholders in your strategic, business function to understand requirements and pain points with existing vendors and will work with the Technology, Change & Operations function to establish key areas of focus aligned to the PXC Strategic Roadmap and drive meaningful change in the contractual arrangements with key suppliers.

Key Responsibilities

• Outsource Partner lead – be the category and contract lead both internally with stakeholders and externally with vendors. Lead, maintain and develop contractual relationships with all suppliers.

• Contract Management – Daily management of contractual obligations, including risk management, compliance & analysis. Responsible for contractual improvements and simplification, ensuring we have processes in place to manage the commitments within the contracts.

• Contract Analysis - Ability to review and simplify complex information and concepts and communicate internally (contractual and regulatory documentation).

• Stakeholder engagement – build positive and collaborative relationships with your stakeholder community to identify opportunities and requirements early. Socialising the mechanics and principles of the contracts across all the organization teams, driving contractual adoption and adherence.

• Financial Analysis – conduct a full and detailed third party spend analysis and budget review alongside the the relevant category finance business partner. Collaborate with the finance, accounting and data teams to take a data-led approach to articulate problem statements and interpret financial statements, and commercial KPIs.

• Negotiation – E2E ownership of any contractual changes required for in-life commercial changes. Support the management and negotiations of commercial terms (both the initial set-up and the ongoing monitoring, benchmarking, and evaluation of commercial offers).

• Communication - Provide weekly updates on contractual commits, risks, issues and escalations and provide thought leadership on key commercial initiatives.

• Deliver results – support and deliver the best commercial outcomes and contribute to PXC savings targets as well as negotiating the best contract terms possible

• Behaviours – delivers results in the right way via PXC’s core values

What Will Make You Successful in This Role?

This is a highly visible role in a dynamic business with ambitious strategic plans. We are therefore looking for credible, highly talented candidates, who readily take responsibility and have proven ability. We seek a professional who can build credible relationships with the experience and the ambition to drive growth and make a serious contribution to the success of the organization.

Essential:

• · Ability to demonstrate contract management experience in similar roles

• · Commercially focused and results oriented

• · Strong and proven track record of negotiating and influencing

• · Adept with contractual terms and contract drafting including the ability to communicate contractual and commercial risks to stakeholders

• · Excellent interpersonal skills with the ability to work collaboratively with other teams

• · Ability to work effectively under pressure when there are conflicting priorities

• · Prioritise workload biased on the goals of the business

Desirable:

• · Category expertise

• · Financial and Commercial acumen

• · Track record of delivering savings and unlocking value in a fast-paced environment

• · Industry Sector Experience

• · Supplier knowledge of key tech outsourcing organisations

How we look after our employees

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces

• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash

• A range of inclusive employee networks to help integrate employees into life at PXC
   

(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.