Software Engineer - Contact Center

Job Description

Zendesk is seeking a Software Engineer to join our Contact Centre product team. This team is dedicated to creating exceptional customer experience products that leverage cutting-edge technologies, including ReactTypescript. Our mission is to empower over 140,000 global businesses by delivering solutions that enhance customer interactions and satisfaction.

As a Software Engineer, you will play a pivotal role in designing and implementing high-quality systems architecture that is secure, maintainable, and accessible. You will collaborate closely with designers and fellow engineers to develop innovative solutions that address real customer needs. This is an autonomous role that offers significant opportunities for impact across the Zendesk product family.

What you’ll do:

• Work with your team to deliver software and features that delight our customers.

• Participate in all stages of development, learning to design, implement, test, and ship code to production.

• Pair and collaborate with more senior engineers for hands-on learning and feedback.

• Write and maintain clean, readable code, adding automated tests to ensure quality.

• Help troubleshoot issues and contribute to support efforts.

• Engage in code reviews and rapid deployment under mentorship.

What you bring:

• 2-4 years of professional engineering experience in a Software Development role

• Experience in React, Go or Python software development

• Services we use:

  • Amazon Connect CloudFormation, Lambda, CloudWatch, SNS, Kinesis, EventBridge, Elasticache, S3, CloudFront, Organization, Control Tower, KMS, Secret Manager, EKS, ECR, DynamoDB, VPC, API Gateway, Cognito

• Experience with AWS or Amazon Connect is highly considered.

• Experience with any CX Software is highly considered.

• Excellent communication skills

• Solid problem solving skills​

Tech Stack & Tools:

• We code primarily in Go, Ruby/Rails for the backend, primarily React JS, Typescript on the Front End. 

• We use MongoDB MySQL, Elastic Search as Databases and Kafka for event processing. 

• The backbone of Zendesk Contact Center is built on AWS and Amazon Connect.

• Our infrastructure is run on Kubernetes and our delivery pipeline is heavily reliant on Github & Github Actions, once deployed we monitor using Datadog.

• We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.