Offer summary

Qualifications:

Proven experience implementing Salesforce Service Cloud features., Strong understanding of customer support operations and case routing logic., Excellent written and verbal communication skills., Experience with AI tools and chatbots within a Salesforce ecosystem..

Key responsibilities:

Architect and deploy Salesforce Service Cloud solutions to improve efficiency.

Lead the implementation of Omni-Channel Routing for optimal case assignment.

Roll out and optimize AI-powered chatbots for instant customer responses.

Collaborate with cross-functional teams to deliver scalable solutions.

Job description

Job Title: Salesforce Service Cloud Specialist
Permanent Remote | Full-time

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We're on the lookout for loyal and motivated rock stars to join our rapidly growing team! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR crew that’s got your back—you’ll love being part of Team StaffRight.

We’re looking for a Salesforce Service Cloud Specialist to lead the design and implementation of high-impact solutions that enhance our global Customer Care operations. In this pivotal role, you'll bring to life features that drive faster resolutions, smarter automation, and personalized support experiences for customers around the world.

What You’ll Be Doing:

Architect and deploy Salesforce Service Cloud solutions that boost efficiency and agent productivity
Lead the implementation of Omni-Channel Routing to ensure the right agent is matched with the right case at the right time
Roll out and optimize AI-powered chatbots that deliver instant responses and ensure seamless handoffs when needed
Launch a robust, user-friendly Help Center to empower customers to self-serve with ease
Drive adoption of Salesforce Einstein AI features to streamline case management, surface actionable insights, and enhance agent performance
Collaborate cross-functionally with Support, Product, and Engineering teams to deliver scalable impact across the organization

What We’re Looking For:

Excellent written and verbal communication skills
Proven experience implementing and optimizing Salesforce Service Cloud features
Strong understanding of customer support operations and case routing logic
Experience with AI tools and chatbots within a Salesforce ecosystem
Available to work in US time zones (Graveyard shift in the Philippines)
Available to start within 2 weeks from job offer

Technical Requirements:

Comfortable in using time-trackers (e.g. Time Doctor)
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection (at least 50 Mbps)
Available backup equipment in cases of power and internet outages
Proficiency with Microsoft Office tools and Google Workspace

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer a salary range of USD 1,500 - USD 1,850 per month, commensurate with experience and qualifications, for a full-time commitment of 40 hours per week. Your expertise is valued, and we ensure your efforts are fairly recognized and rewarded.

🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.

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