After Sales Support Executive

• Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution 

• Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders 

• Take ownership for all customer interactions 

• Authorisation of product collections and arranging repairs under Guarantee 

• Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence 

• Adapt a flexible approach to help support departmental projects from concept to delivery 

• Strive to improve knowledge on new products, and own personal development 

• Willingness to travel to parts of the UK when the need may arise  

• Any ad hoc duties as required by your line manager 

Skills/Experience Required: 

• At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution 

• Ability to quickly identify issues and provide effective solutions to customer problems 

• Efficiently manage time to handle multiple customer inquiries and tasks simultaneously 

• Excellent verbal and written communication to interact effectively with customers and internal teams 

• Experience working on CRM systems 

• Proficient with the Microsoft Office package  

• Strong data entry, typing and analytical skills 

• Ability to professionally manage key working relationships across the business 

• Effective in working within a team environment and collaborating with colleagues 

• Ability to develop trust and work autonomously in supporting customers 

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