Offer summary

Qualifications:

Bachelor's degree in Physics, Electrical and Electronic, or Biomedical Engineering., At least 3 years of field service experience in Medical Electronics., Experience servicing ophthalmological equipment is preferred., Good command of English and Turkish languages..

Key responsibilities:

Provide technical support including installation, maintenance, and repair of surgical equipment.

Troubleshoot and resolve complex problems during equipment start-up and operation.

Develop and maintain relationships with customers to ensure satisfaction and future business.

Travel domestically and internationally as required for service and support.

Job description

Field Service Engineer – Republic of Ireland

At Alcon, we are driven by the meaningful work we do to help our patients see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Field Service Engineer supporting our Technical Service Team in Ireland. Field Service Engineering work is focused on providing technical support to customers including commissioning, installing, and testing of products/equipment. In this role, a typical day will include:

• Identifying and correcting more complex problems associated with start-up
• Maintaining, evaluating, and recommending new products or equipment upgrades that will meet customer needs.

•Responsible for customer satisfaction on assigned territory. Ensure a high level of communication with customers, sales force and operations within operating region to ensure customer needs are rapidly addressed.

• Responsible for controlling expenses within budgeted guidelines.

• Properly manages company assets (company car, test equipment, computer, etc.)
• Developing on-going relationships with customers to secure future business
• May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased

•Provide customer site service including equipment installation, maintenance, upgrade, retrofit and repair on Alcon surgical equipment within an assigned service territory.

What you’ll bring to Alcon:

Bachelor's degree in Physics or Electrical and Electronic or Biomedical Engineering
3 years of field service experience in Medical Electronics. Experience servicing and maintaining in ophthalmological equipment.
Experience working with cataract and vitrectomy surgery machines would be an advantage but is not essential.
Good level of English and perfect level of Turkish
Basic knowledge of electronic circuits, pneumatics, optics, lasers, IT and networking.
Able to travel domestically and internationally when necessary.
Having problem-solving and decision-making abilities.
Full clean Driving license

How you can thrive at Alcon:

A competitive salary package with fixed salary, bonus, pension and health insurance
A flexible work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes
See your career like never before with focused growth and development opportunities

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