Operations Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Position Overview

The Senior Operations Specialist will work in an operational back-office capacity, focusing on client and account validation for both deposit and loan accounts. This is a non-client-facing position that requires a strong control mindset and the ability to provide operational, administrative, analytical, and service support to both front-line personnel and the Bank’s clients.

Key Responsibilities

BSA/AML Operational Support

• Provide support for Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) operational and control responsibilities from an enterprise-wide perspective.
• Maintenance and Validation Services
• Support and enhance processes related to client and account validation.
• Analyze client documentation to ensure the adequacy and accuracy of information.
• Procedure Development
• Develop and maintain procedures related to client and account validation processes.
• IRA Coordination
• Act as a backup for IRA (Individual Retirement Account) coordination and validation.
• Reporting and Escalation
• Assist with daily and monthly reporting tasks.
• Escalate exceptions as necessary.

Qualifications

• Strong control and governance mindset.
• Excellent analytical and critical thinking skills.
• Ability to multi-task and manage multiple priorities effectively.
• Strong customer service orientation and collaborative skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across teams.

Experience and Expertise

• Experience in standardization, centralization, automation, and process improvement.
• Proactive attitude with a willingness to drive change and new initiatives.
• Preferred experience with FIS applications (Financial Information Systems).

Key Attributes for Success

• A strong focus on operational controls and governance.
• Ability to analyze and validate client documentation with precision.
• Proficiency in developing and maintaining procedural documentation.
• A proactive approach to identifying and implementing process improvements.
• Strong reporting and escalation skills to ensure compliance and operational efficiency.
• This role is ideal for candidates with a background in operations, compliance, or client validation, particularly those with experience in BSA/AML controls and a passion for process improvement. The position emphasizes collaboration, attention to detail, and a proactive mindset to support the Bank’s operational excellence.

WORKING CONDITIONS

·This role operates within a hybrid office environment, 2 days onsite remaining days remote.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $63,000- $72,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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