Offer summary

Qualifications:

Experience in customer-facing roles, especially on the phone., Strong account management and customer success skills., Ability to handle a high volume of calls daily, around 60-70., Proficiency in CRM tools like Salesforce is a plus..

Key responsibilities:

Call prospective families to inform them about the program benefits.

Support leads through the qualification process with a positive attitude.

Manage the family pipeline and work towards exceeding growth goals.

Guide families through the healthcare system, providing support and encouragement.

Job description

About Abby Care

Our mission is to redefine care for the most vulnerable. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.

The Role

This is a full-time remote role with a time zone requirement. Candidates must be able to work in 9:00 AM -5:00 PM Eastern Time (Monday to Friday). This is a fast-paced role at a growing company with advancement opportunities. If you are not energized and hungry to be in this type of environment, this role is not a fit for you.

We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care.

In this role, you will:

Own and drive the family growth function. Your role will revolve around calling prospective families in the designated market areas to inform them of the benefits of our program and to support leads through our qualification process with a can-do attitude. You’ll be in charge of managing our family pipeline, pushing execution to exceed growth goals, and refining our expansion processes.
Uplift our families. You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.

Our Value Prop to You

Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.
An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.

The Requirements

Customer-facing experience. You have spent time on the phone with customers or potential customers.

Account Management
Customer Success Development
Call Center Development

Must be able to manage a high volume of calls - approximately 60 to 70 calls per day.
US Healthcare industry experience is preferred.
Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows.
Experience using CRMs - Salesforce is a plus
Deep empathy, endless tenacity, charisma, and patience.
Proficiency in Spanish is a plus

Required profile