Offer summary

Qualifications:

High school diploma or equivalent; post-secondary education preferred., At least 2 years of experience in technical support., Strong knowledge of computer systems, software, and hardware., Excellent problem-solving, communication, and interpersonal skills..

Key responsibilities:

Respond to customer inquiries and technical issues promptly.

Troubleshoot and resolve technical problems related to products and services.

Collaborate with internal teams to address technical issues.

Provide technical training and support to clients and team members.

Job description

Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of high-quality architectural panels and steel products. Our company has been in operation for over 20 years and has established a strong reputation for providing top-notch products and excellent customer service. We are committed to delivering innovative and sustainable solutions for our clients' building and construction needs.

Job Summary:

We are seeking a highly motivated and skilled Support Technician to join our team on a full-time basis. As a Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams. You will play a critical role in ensuring the smooth operation of our products and services and delivering exceptional customer experience.

Key Responsibilities:

- Respond to customer inquiries and technical issues in a timely and professional manner

- Troubleshoot and resolve technical problems related to our products and services

- Collaborate with internal teams to identify and resolve technical issues

- Provide technical training and support to clients and team members

- Maintain accurate records of customer interactions and technical issues

- Assist in the development and implementation of new products and services

- Stay up to date with industry trends and advancements in technology

- Participate in team meetings and contribute to process improvement initiatives

Qualifications:

- High school diploma or equivalent; post-secondary education in a related field is preferred

- Minimum of 2 years of experience in a technical support role

- Strong knowledge of computer systems, software, and hardware

- Excellent problem-solving and analytical skills

- Exceptional communication and interpersonal skills

- Ability to work independently and in a team environment

- Strong time management and organizational skills

- Willingness to learn and adapt to new technologies and processes

Why Work for Us?

At Paradise Architectural PANELS & STEEL, we value our employees and strive to create a positive and supportive work environment. As a member of our team, you will have the opportunity to grow and develop your skills and be a part of a company that is dedicated to delivering high-quality products and services.

If you are a motivated and customer-focused individual with a passion for technology, we want to hear from you! Apply now to join our team as a Support Technician and be a part of our exciting journey towards success.

Required profile