The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.The MTA comprises six agencies: MTA New York City Transit, MTA Bus Company, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges and Tunnels, and MTA Construction & Development. The MTA network has the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. It provides around 2.6 billion trips each year, accounting for about one-third of the nation’s mass transit users and two-thirds of its commuter rail passengers. MTA Bridges and Tunnels, which recorded a record 329 million crossings in 2019, carries more vehicles than any other bridge and tunnel authority in the nation.Interested in doing great work that impacts the lives of millions every day? Apply for a position today. You’ll not only have an opportunity to bring your skills to a mission in which you can take pride, you’ll enjoy first-class benefits including pension and 401(k) retirement savings plans, Wellness programs, Insurance plans, Healthcare plans, a generous vacation and leave package, and medical coverage for spouses, domestic partners, and dependents.The MTA’s provision of safe, clean, efficient public transportation is the lifeblood of the New York City area.

Description

Position at Long Island Rail Road

Title: Manager – Planning & Operational Support
Department: Engineering
Post Date: 07/07/2025
Close Date: 07/21/2025
Hay Point Evaluation: 702
Salary Range: $99,782-$108,046.30
Position Classification: Non-Safety Sensitive
Location: Various
Reports To: Principal Manager – Planning & Operational Support

This is a Non-Represented Position.

This position is eligible for telework. New hires are eligible to apply 30 days after their effective date of hire.

Please note that this position has been designated as a “Policy Maker” pursuant to the New York State Public Officers Law and the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.

Summary:

Responsible for managing, coordinating, administering, and planning the administration functions of Engineering in order to ensure compliance with company/departmental policies and procedures, ensure proper application of collective bargaining agreements, and maintain consistency across Engineering disciplines. This position provides direct leadership to employees performing day-to-day operational support functions, as well as direction and guidance to operational managers, up to and including Principal Engineers & Assistant Chief Engineers.

Responsibilities:
Responsibilities may include but are not limited to:

Direct and manage staff in completion of daily work; develop new processes and procedures and communicate these with department, including administration staff, operations managers, and field employees as applicable.
Provide guidance and assist Engineering operations departments and senior management regarding administration procedures, correct application of collective bargaining rules, audits, and headcount/headquarter information.
Manage advertisement and award process for all Engineering disciplines with employees represented by BRS, IBEW, IRSA, SMART (SMWIA) and SMART (UTU). Manage all seniority rosters and equipment qualifications. Manage the Callout documentation for both scheduled work and emergencies.
Manage administration processes including qualification and upgrades, license/moving violations, and compliance with ISO 9001 as necessary.
Ensure correct application of collective bargaining rules and company policies; respond to union claims by researching circumstances, applying appropriate rules, and drafting letters; maintain documentation and facilitate the payment of claims as applicable. Manage and coordinate responses with Chief Engineer and operational managers to grievances ensuring they are consistent with the department and corporate policy and collective bargaining agreements.
Assist in the implementation and use of new alternative technology concerning the recording of employee and job information. Assist in the training and roll out of future advancements in technology/programs.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling and discipline- when necessary. Review direct reports and approve performance appraisals. Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Perform all other duties as requested by Senior Management.
Verify the integrity of information used for canvassing and call-outs, including rosters. Manage and issue all required labor reports.

Qualifications:

A Bachelor’s Degree in Business Administration or related business/financial field. An additional four years (ten years total) of demonstrated directly related equivalent administration experience in positions of increasing responsibility may be considered in lieu of a degree.
Must possess six years of progressively responsible administration experience, preferably in an operational environment area such as planning and/or administration of labor agreements in a multi union environment.
Must possess prior experience managing and supervising office administration staff with the ability to train, direct and motivate administration staff.
Must possess ability to manage and monitor many diverse administrative functions simultaneously and establish priorities to meet deadlines.
Must have experience researching/processing re-engineering/streamlining of processes or demonstrated equivalent.
Must possess demonstrated effective leadership; analytical and negotiating skills; sound judgment; professional demeanor; high degree of integrity; and problem solving and decision making skills.
Must possess proven ability to implement and manage change; ability to motivate others and influence decisions.
Must possess ability to effectively coordinate with all departments involved in the day-to-day operations as well as employees at all levels of the organization.
Must possess strong verbal and written communication skills, presentation skills, and administration/organizational skills with the ability to effectively manage, interpret, and disseminate information, as well as initiate necessary action regarding the application of labor agreements and company policies and procedures.
Must possess strong computer skills, with working knowledge of various software packages (i.e., Excel, Word, Outlook, Computer Databases)

Preferred:

Master’s degree in a related field.
Prior labor relations experience.
Thorough knowledge of Engineering policies and procedures, human resource issues, and payroll systems.
Thorough knowledge of Engineering’s collective bargaining agreements, including BRS, IBEW, IRSA, NTSA, TCIU, and SMART (UTU & SMWIA).
Thorough knowledge of LIRR policies, procedures, and organizational structure.

Other Information:
In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.

Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply

Manager – Planning & Operational Support

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