Offer summary

Qualifications:

High School Diploma or equivalent is required., 2-5 years of experience in premium auditing, including workers’ compensation and general liability., 1-2 years of experience in training and instruction., Strong communication skills and proficiency in Microsoft Office..

Key responsibilities:

Deliver live training sessions via Zoom for the Learning Academy.

Engage trainees using lectures, videos, and interactive methods.

Provide audit support and respond to inquiries promptly.

Maintain and update training content in the Learning Management System.

Job description

Are you passionate about teaching, love diving into audits, and thrive in a virtual environment?

Your role:
The Associate Field Support Mentor supports delivering education, training, and ongoing support for our Premium Services Audit team members. This role functions as both a trainee and a mentor, actively instructing in the Learning Academy Class while also providing one-on-one mentoring, answering audit inquiries, and supporting continuous auditor development.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

Your role:

Deliver live, structured training sessions via Zoom as an instructor for the Learning Academy.
Engage trainees throughout the full training cycle using a mix of lectures, videos, and interactive instruction.
Adapt training methods to meet diverse learning styles and individual auditor needs.
Complete and review a variety of audits (virtual, phone-based, or on-site), including workers’ compensation and general liability.
Provide audit support during high-volume periods or when other instructors are unavailable.
Respond to audit-related inquiries via the team email queue, ensuring timely and accurate guidance.
Collaborate with team members to ensure seamless training and audit processes.
Maintain and update Learning Management System (LMS) content, including training modules and videos.
Incorporate trainee and team feedback to continuously improve training curriculum.
Contribute to a positive, respectful team culture through open communication and professional collaboration.

What you need to be successful:

High School Diploma or equivalent required.
2-5 years of experience working in premium auditing (worker’s compensation, and general liability, garage, and auto) required.
1-2 years of training and instruction required.
Proven ability to deliver engaging and effective presentations.
Strong written and verbal communication skills.
Fluent in Microsoft Office products.
Process-focus and strong attention-to-detail.

Your Benefits & Perks:

Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Opportunity to work for a growing, global organization.
Ability to engage with clients and internal partners to make an impact.
Organization-wide focus on growth and development

Your Compensation:
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $50,000-$60,000 per year.

The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.

The standard interview process includes:

Behavioral interview with Talent Acquisition
Online talent assessment
Hiring Manager interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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