Graduate Customer Success Manager - German Speaking

We are looking for a motivated Graduate Customer Success Manager who is fluent in German to join our team. This entry-level role is perfect for recent graduates eager to start a career in customer success and account management. You will support client projects, and contribute to achieving customer satisfaction.

• Develop and maintain client relationships.

• Serve as the EIDA Software subject matter expert on EIDA capabilities.

• Define, run and deliver necessary training for customers.

• Coordinate with internal teams to deliver project implementation and support.

• Provide exceptional customer service.

• Manage client databases and administrative tasks.

• Have a recognised 3rd level qualification in a related field.

• Fluent verbal and written communication skills in English and German.

• Proficiency in French is a strong advantage.

• EIDA experience is preferable.

• MS Office Experience.

• Full clean drivers license.

• Professional, positive, proactive, quality-focused attitude.

• Strong communication and interpersonal skills, with the ability to build and maintain positive client relationships.

• Excellent organisational and time management skills, with the ability to handle multiple tasks and priorities effectively.

• Proactive problem-solving abilities and a customer-focused mindset.

• Valid work permit to work in Ireland (if required).

• 2 days onsite required during onboarding.

• Competitive salary.

• A great team and culture.

• Remote working model.

• Additional Perks:

  • Healthcare.

  • Pension contribution.

  • 22 days of annual leave.

• Support for your continued development.

• The opportunity to work within a global and diversely international team.