Personal Lines Insurance Account Analyst

Job Title: Personal Lines Insurance Account Analyst

Department: Reliance Risk Solutions

Location: Remote

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Account Analyst plays a crucial role in managing a Personal Lines book of business by supporting all aspects of policy maintenance after issuance. This position ensures excellent service to agency partners and policyholders by handling endorsements, providing documentation, assisting with cross-selling opportunities, answering phones, and focusing on retention throughout the policy term and at renewal. The role may also involve remarketing policies to ensure alignment with the best options for agency partners and their clients.

Responsibilities:

• Process policy endorsements and updates accurately and efficiently.

• Provide necessary documentation and respond promptly to agency partner inquiries.

• Assist agency partners in identifying cross-selling opportunities to expand client portfolios.

• Answer phones and resolve customer queries with a focus on professional and efficient communication.

• Monitor and support retention efforts throughout the policy term, including proactive engagement at renewal.

• Review accounts for remarketing opportunities and recommend the best options to agency partners when needed.

• Maintain accurate and detailed records of all communications and actions taken.

Requirements:

• Strong attention to detail and organizational skills.

• Excellent verbal and written communication abilities.

• Customer service experience, preferably in the insurance industry.

• Familiarity with Personal Lines insurance products and processes is a plus.

• Ability to multitask and prioritize in a fast-paced environment.

Education/Experience:

Preferred experience in personal lines Service, Sales or Underwriting.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Parental Leave

• Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.