Offer summary

Qualifications:

No prior experience in financial services required, but a genuine interest in equity markets is preferred., Excellent communication skills to assist customers over the phone., Ability to explain complex information clearly and respectfully., Eagerness to learn and develop in a customer service role..

Key responsibilities:

Assist customers over the phone with their Equities Account inquiries.

Build trust and rapport through meaningful conversations.

Identify and resolve customer concerns using problem-solving skills.

Guide customers through products and services, explaining complex issues clearly.

Job description

We are a dynamic team who care about our customers.
We work together, we are vibrant, and do our best work when there are problems to be solved.

Do work that matters:

In this full time role, you will warmly and efficiently assist our customers over the phone with their Equities Account enquires. Over the phone will be the first point of contact over the phone for many of our customers.

You will flourish in this role by:

· Connecting with our customers, building trust and rapport through meaningful conversations.

· Using your problem-solving skills to understand and identify customers concerns and issues, delivering thoughtful and effective solutions that foster positive outcomes.

· Guiding customers through our products, services, and processes with ease - taking the time to explain complex issues in a clear and respectful way to ensure all customers, regardless of their financial knowledge, are effortlessly and appropriately supported.

See yourself in our team:

CommSec is our market leading trading platform that provides our trading customers with complimentary access to live prices, price charts and portfolio watch lists, along with the ability to buy and sell shares online. In our team we pride ourselves on providing the best care for our customers. As part of our team, you are at the heart of ensuring a brighter future for our customers and their investment portfolios.

We would love to hear from individuals who are:

· Passionate about helping customers.

· Have a genuine interest in financial services and equity markets – no experience is required, just a healthy curiosity and lots of passion!

· Are eager to learn.

· Can commit to commencing in the role August 2025

· Are available to work Monday to Friday between the hours of 8am to 6pm. Your shifts are approx. 8 hours long / 38-hour week.

What’s in it for you?

Working with us means that you’ll have a range of benefits. Some of these include:

·A hybrid working environment that gives you the best of both worlds – in office connection and work from home flexibility (post probation)
· An inclusive range of leave options including parental leave, life leave, menopause leave, IVF leave.
·Personal and professional development that will support you in your career growth.
·A great place to call home or a spring board in to a long term career

Where will you go?

If you embrace our values and showcase your abilities and desire, we can offer you wonderful opportunities. Whether you aspire to excel in your role, explore different areas within the organisation, or step into a leadership position the options are endless at CommSec!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/07/2025

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