Offer summary

Qualifications:

Excellent communication and interpersonal skills., Experience in customer service, preferably with a global perspective., Ability to work night shifts and adapt to flexible working environments., Detail-oriented with a strong sense of timeliness and deadlines..

Key responsibilities:

Address customer inquiries and perform account maintenance.

Provide excellent customer service as a primary contact for high-value clients.

Assist with payment investigations, maintenance requests, and fee reversals.

Engage with clients to understand needs, promote products, and resolve issues.

Job description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

Addresses inquiries and performs account maintenance on deposits and money market accounts.
Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers
Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs.
Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
Provides referrals to the managing director or relationship manager for new and additional services.
Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings.
Other related duties assigned as needed

What you bring:

Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
Ready to work in night shifts (5 days in a week)
Temporary work from home. Flexible to work in office environment post operations begin in office.
A good team player
Experience of working with global/other teams
Detail oriented and regard for timeliness
High regard for deadlines and deliverables
Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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