Offer summary

Qualifications:

Fluent in English and Bulgarian, both verbal and written., Minimum of one year of relevant client service experience., Knowledge of banking and payments systems., Proficiency in MS Office applications, especially Word and Excel..

Key responsibilities:

Assist clients in identifying and resolving technical and functional issues with the banking channel.

Set up clients on the new banking channel and manage related administrative processes.

Collaborate with international departments to ensure accurate data collection and processing.

Provide continuous feedback for service improvement.

Job description

Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of a Channels Support Specialist:

You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
You will identify and bring forward suggestions for continuous improvement.
You will be responsible for data investigation and analysis to complete clients requests.
You will collaborate with other departments (internationally) to solve daily assignments via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

Personality requirements and skills

You are fluent in English and Bulgarian - verbal and written is a must
You have at least one year of relevant experience
You have experience in client service function
You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
You have banking and payments knowledge
You have excellent administrative skills (and experience with MS Office application Word and Excel).
You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
You are stress-resistant and are able to exude calmness, for example, when incidents occur.

Wage (gross)
From 1 500 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuilding, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks