Staff Public Cloud and ServiceNow Integration Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The ServiceNow Integration Specialist role is responsible for driving the integration and automated management of major Cloud Service Providers (Azure, AWS, and GCP) using ServiceNow platform.

Leading from the front and extensive collaboration is essential – the role requires close cooperation with product and engineering teams to ensure timely adoption, delivery and joint development of any critical feature gaps. The position also involves working closely with cross-functional teams within Digital Technology (DT) to understand their cloud needs and deliver solutions on time.

Furthermore, the person in this role contributes to progressive thinking by creating point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow Gen AI capabilities more accessible to the broader organization.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, administration, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-related insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of experience in ServiceNow platform administration, development and integrating it with cloud providers (Azure, AWS and GCP) is a must
• Hands-on experience in managing ServiceNow CMDB
• Proven experience in designing, developing, and implementing integrations using various ServiceNow integrations methods – REST, JDBC, MID Servers etc.
• Solid understanding of API concepts, data formats (XML, JSON), and authentication protocols (OAuth, SAML)
• Hands-on experience in managing large public cloud environments (Azure, AWS, GCP) and solid understanding of cloud concepts and their integration services
• Proficiency in scripting languages relevant to ServiceNow (e.g.: JavaScript, GlideScript)
• Contribute to the overall health, stability, and performance of the ServiceNow platform
• Assist in platform upgrades, patching, and maintenance activities
• ServiceNow Certified System Administration (CSA) Certification is highly preferred
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g.: IntegrationHub, Service Mapping etc.) is a huge plus
• Solid hands-on experience in one of the automation tools – Terraform (preferred), Ansible, Puppet etc.
• Experience with containerization technologies (Docker, Kubernetes) and relational databases (MySQL, Postgres, etc.)
• Working knowledge of DevOps tools (Jenkins, GitHub, etc.)
• Experience administering Linux/Windows Operating System
• Excellent verbal and written communication skills
• Excellent problem-solving and troubleshooting skills.
• Ability to understand and communicate complex technical systems
• Ability to work effectively in a fast-paced, dynamic environment
• Works well in a team environment

Preferred Skills

• Experience in creating architectural/implementation diagrams and docs is essential
• Solid understanding and hands-on experience in implementing ServiceNow’s ITOM suite of products
• Stay up-to-update with the latest ServiceNow features, integration capabilities, and industry best practices
• Collaborate with cloud infrastructure teams and applications owners to ensure seamless and secure data flow
• Identify opportunities to automate manual processes through ServiceNow integrations
• Knowledge of DevOps principles and practices related to integrations
• Experience with monitoring and logging tools for integration health
• Experience with security best practice for cloud and platform integrations
• Experience with ITIL framework
• Experience in developing Agentic-AI solutions using ServiceNow platform to manage cloud use cases would be indeed special

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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