Offer summary

Qualifications:

Bilingual in English and Spanish., Valid US driver's license with a clean record., Ability to read maps, drawings, and diagrams related to fiber construction., Strong organizational skills and ability to work independently..

Key responsibilities:

Educate customers about broadband services and fiber connection processes.

Record and relay field information accurately.

Interact face-to-face with homeowners and small business owners.

Travel to various locations for field activities.

Job description

Customer Contact Specialist

Overview:

The Customer Contact Specialist’s role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to gather customer specific information and propose fiber placement.

Responsibilities and Duties:

Professional Communication and Customer Service
Recording and relaying field record
In person face-to-face interaction with home or business owners
Travel

Qualifications and Skills:

Required to be bilingual in English and Spanish
Valid US Driver’s license, clean driving record
Ability to read and understand maps, drawings, and diagrams for fiber construction
Strong organizational skills
Ability to work independently under minimal supervision
Must be able to sit for periods of time and be able to perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day.
Effective communication skills and the ability to communicate subject matter details.
Understand and operate technology and applications such as Microsoft Office 360,

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”

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