Customer Service Associate

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent., Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook)., Experience with Customer Service software., Fluency in English..

Key responsibilities:

  • Handle 60-100 inbound calls daily and manage outbound calls as needed.
  • Provide prompt and courteous customer service, including processing orders and requests.
  • Maintain knowledge of products, accounts, and dispensing systems to assist customers effectively.
  • Develop technical skills to resolve dispenser system issues and support field staff.

Ecolab logo
Ecolab XLarge https://www.ecolab.com/
10001 Employees
See all jobs

Job description

Join Ecolab’s Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment. 

What You Will Do:

  • Process 60-100 inbound calls per day
  • Manage outbound calls, depending upon volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Minimum Qualifications:

  • High school qualifications or equivalent
  • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
  • Experience using Customer Service software

Preferred Qualifications:

  • Bachelor’s degree completed or in process
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • Fluent in English
  • SAP knowledge

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Customer Service
  • Social Skills
  • Problem Solving
  • Technical Acumen
  • Mechanical Aptitude
  • Time Management
  • Teamwork
  • Communication

Customer Support Associate Related jobs