Offer summary

Qualifications:

High school diploma or equivalent., Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook)., Experience with Customer Service software., Fluency in English..

Key responsibilities:

Handle 60-100 inbound calls daily and manage outbound calls as needed.

Provide prompt and courteous customer service, including processing orders and requests.

Maintain knowledge of products, accounts, and dispensing systems to assist customers effectively.

Develop technical skills to resolve dispenser system issues and support field staff.

Job description

Join Ecolab’s Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

Enjoy non-traditional work hours that fit the schedule you need
Be recognized for meeting goals, and secure opportunities for advancement
Sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment.

What You Will Do:

Process 60-100 inbound calls per day
Manage outbound calls, depending upon volume
Must possess solid problem solving & interpersonal skills
Handle all calls in a prompt and courteous manner
Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
Complete a call on screen accurately while speaking with the customer
Process orders, literature requests, and applies information to our customers
Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Minimum Qualifications:

High school qualifications or equivalent
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience using Customer Service software

Preferred Qualifications:

Bachelor’s degree completed or in process
Ability to interact professionally with others and work independently in a fast-paced environment
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time
Fluent in English
SAP knowledge

Required profile