Offer summary

Qualifications:

Minimum of 5 years experience in technical support or similar roles., Strong knowledge of security, automation, scripting, and APIs., Excellent proficiency in English, both written and spoken., Ability to adapt quickly in a fast-paced environment..

Key responsibilities:

Assist customers with technical support and queries related to security automation.

Engage with customers to ensure successful adoption of the Torq solution.

Represent Torq at events and conferences to promote the brand.

Provide feedback on product features and roadmaps based on customer needs.

Job description

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.

As a Technical Support Engineer at Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. Hours: Wednesday to Sunday EST working hours or Thursday to Sunday (10 hours/day)

What you’ll do:

Engage with customers to ensure their success in their automation journey leverage of the Torq solution (Solution Adaption).
Support customers with their technical needs and queries.
Represent Torq in events and conferences.
Influence the features and roadmap of Torq solution based on customer needs.
Keep current with the latest technology trends related to the Security and Security Automation landscape.

What are we looking for:

5 years experience in technical support or equivalent position.
Proven experience in security, automation, scripting, and API knowledge.
Ability to deliver world-class support and training experience.
Excellent English proficiency is a must
Customer service oriented and “can do” attitude with an uncompromising will to learn.
ability to adapt in a fast-paced environment.
Experience in operations, cloud service environments, or professional services.

If your experience is close but doesn’t fulfill all requirements, please apply. Torq is building an outstanding company. To achieve our goals, we are focused on hiring great people with different backgrounds, perspectives, and experiences.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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