Offer summary

Qualifications:

Proven experience in CRM implementation and sales operations., Deep understanding of CRM systems and their impact on sales performance., Strong analytical skills with experience in dashboard and report creation using tools like Power BI or Tableau., Excellent communication, stakeholder management, and leadership abilities, with fluency in English..

Key responsibilities:

Lead the strategic CRM rollout across regions and countries.

Develop dashboards and KPIs to evaluate CRM effectiveness.

Provide regular updates to management on system adoption and performance.

Support post-rollout activities focusing on pipeline management, sales enablement, and dealer development.

Job description

GEA Farm Technologies is a globally operating company in the agricultural technology sector, specializing in the development and production of innovative solutions for dairy farms. With a broad range of products and services, GEA Farm Technologies provides state-of-the-art technologies and systems to optimize milk production, animal health, and farm management.
We are currently seeking a detail oriented Business Excellence Manager (m/f/d) to join the newly established Dealer Development function.

Responsibilities / Tasks

Reporting to the Head of Dealer Development, this role drives sales and service performance by leading the CRM rollout across Farm Technologies and leveraging insights to strengthen the dealer network.
Initially focused on CRM implementation and governance, the role transitions—once adopted globally—toward pipeline steering, sales enablement, and data-driven dealer development.

CRM Rollout: Lead the strategic implementation of the CRM system in regions and countries where it is not yet deployed, with a focus on the Sales Cloud
System Usage & Governance: Enhance CRM adoption in active regions by establishing governance models and steering mechanisms for consistent use
Reporting & KPIs: Develop and maintain dashboards; define and track key performance indicators to evaluate CRM effectiveness
Management Communication: Provide regular updates to management on rollout progress, user activity, and system insights
Cross-Functional Collaboration: Align CRM strategy with Sales, Service, Marketing, IT, and regional teams through close cooperation
Post-Rollout Focus: Transition into a steady-state role centered on pipeline steering, sales enablement, and dealer development
Sales Excellence & Consulting: Deliver insights, best practices, and guidance to improve the dealer network and sales process optimization

Your Profile / Qualifications

Professional Experience: Proven background in CRM implementation, sales operations, or commercial excellence—preferably in a B2B industrial or tech-driven setting
CRM Expertise: Deep understanding of CRM systems and their impact on sales performance
Analytical & Reporting Skills: Experience creating dashboards and reports using tools like Power BI, Tableau, or similar
Project & Stakeholder Management: Strong project management skills and ability to align with diverse stakeholders in a matrix organization
Strategic & Operational Mindset: Combines big-picture thinking with a hands-on, execution-focused approach
Communication & Leadership Presence: Excellent communication and presentation skills with confidence interacting at senior leadership level
Flexibility & Global Orientation: Comfortable with evolving responsibilities, fluent in English, and open to international travel; additional languages are a plus

What we Offer:

Compensation: Attractive salary outside the collective bargaining agreement plus bonuses
Social Benefits: Extensive additional benefits, such as a company pension scheme
Work-Life Balance: 30 vacation days per year, one additional special leave day for social engagement, and flexible working hours
Remote Flexibility: The option for remote work with a flat, trust-based organizational culture
Purpose & Impact: A pivotal role in a transformation journey that touches all aspects of sales and dealer management
Strategic Scope: The opportunity to shape CRM usage and sales excellence across a global organization
Team Culture: Collaboration with an ambitious, forward-looking team in an appreciative and international work environment
Mobility: Participation in the JobRad bike leasing program for eco-friendly commuting
Health & Wellness: Access to a comprehensive health management program
Employee Perks: Exclusive staff discounts through corporate benefit programs
Catering: On-site cafeteria with a varied selection of meals
Childcare: On-site childcare for children under the age of 3
Career Development: Structured learning and development opportunities to support your career growth