AVP Creative Project and Process Manager

Job Description:

Role Summary/Purpose:

The discipline of Project Management exists to establish and evangelize process from project inception to completion.  They are multi-taskers, problem-solvers, negotiators and diplomats, able to interface with key partners and manage expectations while guiding multiple projects through the internal process at the same time. In this role, you will own and lead the discipline of project management within Synchrony’s in-house creative agency.  You will own defining and implementing processes for the creative teams. These processes will direct our digital creative development and workflow that will enable you to accurately forecast capacity planning

Lead project execution, process management and key stakeholder relationship building. Contribute to the vision of the overall project management structure, while providing operational enforcement, leadership, accountability, and mentorship.  This role will require the hard and soft skills to lead fast moving cross-functional teams.   

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provides project management thought-leadership, oversight and support on all project deliverables with a given group of portfolios

• Leads with a solution-focused approach to provide best practice frameworks, and ensure process and project controls are followed

• Leads and manages large integrated projects throughout all stages of digital creative deliverable execution, from conception to delivery

• Facilitates digital creative requirements gathering to ensure stakeholder needs are clearly understood, in line with defined processes

• Participates in capacity planning across creative teams to provide a clear view of utilization and bandwidth

• Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout a project’s execution

• Encourages positive thinking and considers key partner and business needs in decision making

• Builds and encourages strong relationships with team members and key partners   

• Partners with Account Directors and Account Managers to manage regular portfolio business reviews with key stakeholders  

• Collaborates on preparation of digital creative marketing recommendations, strategies and actions for partners  

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor degree. In lieu of degree, HS Diploma/GED and 8 years of experience leading digital creative projects in an agency environment

• 4+ years of project management experience

• 2+ years of experience leading direct reports including mentoring cross-functional team members with high integrity and ability to inspire and motivate a diverse team toward a common goal 

• Experience leading digital creative projects and managing resources for an advertising agency (either external or in-house agencies)   

Desired Characteristics:

• Understanding of the digital creative process and how to balance with project management and workflow

• Experience navigating large and complex organizations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes 

• Conflict resolution and problem-solving skills

• 3+ years of experience using Project Management Software (Workfront preferred) 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: