Data and CRM Analyst at Sepsis Alliance

Data and CRM Analyst
Sepsis Alliance
Location: Remote

Reports To: Director of Operations and Finance

Employment Type: Full-time

FLSA Status: Exempt

About Sepsis Alliance
Sepsis Alliance, a leading patient advocacy organization, is saving lives and reducing suffering by improving sepsis awareness and care. Through Sepsis.org, Sepsis Alliance Institute, Sepsis Alliance Voices, and Sepsis Alliance Connect, Sepsis Alliance is providing healthcare professionals, the general public, and those touched by sepsis with the education, support, and advocacy to save lives and limbs. Sepsis Alliance is enacting and influencing positive change for the 1.7 million people diagnosed with sepsis each year, including the 350,000 adults and 6,800 children who die in the U.S. Infection prevention is sepsis prevention™. For more information on Sepsis Alliance, a GuideStar Platinum Rated and Charity Navigator Four-Star rated 501(c)(3) charity, visit www.sepsis.org.

Position Summary
Sepsis Alliance is seeking a motivated and detail-oriented Data and CRM Analyst with strong Salesforce skills to support the organization’s data systems, reporting, and analytics. As the nation’s leading sepsis organization, Sepsis Alliance is dedicated to saving lives and reducing suffering by improving sepsis awareness and care. This role plays a key part in advancing that mission by delivering accurate data insights that inform strategic decisions across programs, development, marketing, and operations.

Reporting to the Director of Operations and Finance, the Data and CRM Analyst will ensure data integrity, build and maintain dashboards and reports, and support organizational performance through thoughtful data analysis. They will work closely with Sepsis Alliance’s Salesforce Administrator (a contractor) to optimize system functionality, manage updates and integrations, and align the CRM platform with evolving organizational needs.

This is an excellent opportunity for a junior- to mid-level professional with strong technical skills and a passion for using data to drive nonprofit impact. The ideal candidate is analytical, inquisitive, and comfortable translating complex data into clear, actionable insights. They thrive in both independent and collaborative environments, bring a proactive, problem-solving mindset, and are eager to contribute to a mission-driven team.

Key Responsibilities

Salesforce Administration and Data Management

• Serve as the internal point of contact for Salesforce support, reporting, and data requests, including help desk inquiries such as account/contact merges, assorted system issues, and data updates.
• Collaborate with the Salesforce Admin to manage system architecture, troubleshoot issues, implement improvements, and test new features.
• Perform routine database maintenance including data hygiene, record updates, and merging duplicate records.
• Maintain user roles, profiles, and permissions to ensure secure and efficient system access.
• Assist with data imports, exports, and integrations using Salesforce tools and third-party platforms.
• Update Salesforce fields, accounts, mapping parameters, and fund designations.
• Create, edit, and test forms and surveys using platforms such as FormAssembly, JotForm, or FormTitan, ensuring accurate mapping to Salesforce.
• Manually upload and enter bulk payments, contact and account records, and other data as required.

Reporting and Evaluation

• Forecasting in partnership with finance and predictive modeling.
• Analyze engagement, fundraising, and programmatic data to support business development, fundraising, and program strategy.
• Deliver regular performance reports and ad hoc analysis to inform team decisions.
• Support staff reporting needs and provide guidance and training on creating, editing, understanding, and exporting Salesforce reports.
• Organize and maintain Salesforce report libraries to ensure accessibility and ease of use.
• Review, analyze, and summarize weekly, monthly, and annual reports, identifying inconsistencies, errors, and trends.
• Create data visualizations and summaries that are clear, actionable, and tailored to the intended audience.
• Review feedback survey results regularly to identify actionable items and follow-up needs.
• Support the development of metrics and KPIs across departments.
• Consult with Finance staff to support monthly reconciliation between systems and ensure consistency in reporting.
• Build and manage custom reports and dashboards for various teams and leadership.

Cross-Department Collaboration

• Collaborate with fundraising, marketing, and program teams to track and measure outreach, donor behavior, and program impact.
• Assist staff in learning and applying best practices for data entry, reporting, and CRM usage.
• Provide data support for grant proposals and reporting needs.
• Participate in cross-functional planning efforts with a focus on how data can drive insights.
• System Optimization and Projects
• Identify opportunities for process automation and workflow improvements within Salesforce.
• Assist with documentation and training materials for internal Salesforce procedures.
• Coordinate with the Salesforce Admin to support special projects, integrations, and tool selection.

Qualifications

• Ideal candidates will possess:

Required:

• Commitment to Sepsis Alliance’s mission and core values.
• 2–3 years of professional experience working with Salesforce CRM (as an admin, analyst, or advanced user), especially reporting functions.
• At least 2 years of professional experience with data analysis or data management.
• Demonstrated ability to create reports, manage data, and support end users.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel (e.g., pivot tables, formulas, data cleanup).
• High attention to detail and organizational skills.
• Ability to communicate clearly and collaborate effectively with non-technical teams.
• Excellent time management and the ability to manage multiple tasks.
• Self-directed and a team player; able to function well in a dynamic environment.
• Commitment to continued learning and expanding skill sets relevant to the role.
• Enthusiastic about using data to support a nonprofit mission.
• Commitment to diversity, equity, inclusion, and the values of Sepsis Alliance.

Preferred:

• Salesforce Administrator Certification.
• Advanced Microsoft Excel skills.
• Experience working in a nonprofit or mission-driven organization.
• Familiarity with form-building tools like FormAssembly, JotForm, or FormTitan.
• Familiarity with tools like Power BI, Tableau, Looker, or Google Data Studio.
• Experience documenting processes or developing user guides and training resources.
• Experience with online fundraising platform Salesforce integrations, Funraise preferred

Workplace Culture and Benefits

• Sepsis Alliance is committed to fostering a supportive, inclusive, and flexible workplace that values the well-being of all team members.
• Compensation and Pay Transparency
• The salary range for this position is $55,000–$60,000 annually, commensurate with experience, responsibilities, and geographic location.

Health & Financial Benefits

• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with immediate eligibility
• Tuition assistance for eligible full-time employees after one year of service
• Monthly remote work stipend (currently $100/month)
• Eligibility for Public Service Loan Forgiveness (PSLF) through our 501(c)(3) status

Time Off & Wellness

• 15–20 vacation days per year based on tenure
• Paid sick and safe leave (40 hours annually)
• 10+ paid holidays per year including Christmas Eve, New Year’s Eve, and Juneteenth
• Monthly Team Wellness Days (last Friday of each month, January–October)
• Paid day off on your birthday
• Paid bereavement leave
• Paid time off for jury duty and voting as required by law

Equal Opportunity Employer

Sepsis Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for candidates with disabilities during the hiring process in accordance with the ADA and other applicable laws