Offer summary

Qualifications:

Experience supporting multiple clients in a managed service provider environment., Proficiency in Microsoft 365, SharePoint Online, and Intune/Autopilot., Strong scripting skills with PowerShell for automation and troubleshooting., Excellent communication skills in English, both verbal and written..

Key responsibilities:

Provide expert support for Microsoft 365, Azure, and endpoint security.

Lead technical projects such as SharePoint migrations and security implementations.

Troubleshoot and resolve escalated technical issues systematically.

Communicate effectively with clients and create comprehensive documentation.

Job description

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
Resolve escalated technical issues with systematic troubleshooting approaches
Create comprehensive documentation and communicate effectively with clients at all technical levels
Participate in project planning, scope management, and timeline development

What skills will you need?

MSP Background

Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
Microsoft 365 Core Expertise

SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction

Preferred Additional Skills

Security services: vulnerability scanning, DLP, zero trust principles
Virtualization: Azure Virtual Desktop, Docker, VMs
SASE and SIEM/SOAR concepts

Professional Attributes

Continuous learner: Actively engaged in training, certifications, or professional communities
Adaptable: Flexible approach to changing requirements while maintaining quality
Results-focused: Prioritizes client outcomes over technology deployment
Detail-oriented: Systematic documentation and delivery processes

Work Requirements