Offer summary

Qualifications:

High school diploma or at least 72 college units completed., Minimum of 1.5 years of customer service experience., Basic knowledge of Microsoft and Google applications., Good communication skills and ability to build rapport..

Key responsibilities:

Handle inbound customer service calls and minor outbound calls if necessary.

Respond to emails and chats with minimal responses.

Assist with cross-selling and upselling when appropriate.

Maintain high quality and customer satisfaction standards.

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world. Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila. Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Job description