A&D Sales Co-ordinator

Farrow & Ball - A&D Sales Co-ordinator (40 hours per week)

We are currently looking for a highly organised individual to join our A&D Sales team in Los Angeles as a A&D Sales Channel Co-ordinator. We are offering this position on a full-time basis, the role will be home based and the ideal candidate situated in Los Angeles for regular connection with our A&D Sales team. Some travel made be required.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

The A&D Sales Co--ordinator is an essential role within the A&D Sales team, responsible for managing all inbound designer engagement and support key sales-driving initatives across the North American market. This entry level role is ideal for someone eager to grow within a premium design brand, while gaining experience in sales, lead qualifications and CRM operations.

What we expect from you as the A&D Sales Co-ordinator:

Key Responsibilities:

• Serve as the first point of contact for inbound designer inquiries—responding quickly, qualifying leads, and routing opportunities to the appropriate sales contact
• Own lead intake and tracking in the CRM, ensuring designer records are up-to-date, well-tagged, and actively progressing through the pipeline
• Manage sample orders to drive conversion, proactively following up on activity and supporting outreach campaigns
• Support the onboarding of new designer accounts through account setup and introductory communication
• Prepare sales enablement materials for outbound efforts, including call lists, product suggestions, and designer insights
• Partner with the A&D Sales Manager to identify trends in engagement and improve sales conversion across inbound channels
• Coordinate and track follow-ups from events and showroom activity to ensure timely activation of qualified leads
• Maintain a working knowledge of Farrow & Ball products, services, and brand values to confidently represent the business
• As needed, attend designer focused events as a representative of the F&B brand and to drive engagement, retention, and conversion of our designer audience
  
  

Key Attributes:

• Experience in sales support, customer experience, or inside sales roles
• Strong written and verbal communication skills with high attention to detail
• Comfortable managing multiple priorities and responding quickly to a dynamic workload
• Proficiency or familiarity with CRM systems (e.g., Salesforce, HubSpot) is preferred
• Service-first attitude and excitement about the interior design and premium home categories
• High organized inidvidual with great prioritization skills
  
  

What You Can Expect From Us

• A competitive salary, reviewed annually based on individual performance
• 10 days’ annual leave which increases with length of service plus statutory holidays
• 401K scheme matched by F&B
• Generous staff discount on F&B products
• Employee Assistance Programme with 24/7 support
• Employee Share Plan
• Company Sick Pay
• Healthcare, Dental & Vision
• Life Assurance
  
  

We are an equal opportunities employer.