Purpose:
The Care Coordinator (CC) will serve as the primary point of contact for incoming calls and prescription referrals for one of RareMed’s dedicated patient service programs. The Care Coordinator will support activities including intake and data entry of prescription referrals, referral processing, triaging of patient/prescriber inquiries, prescriber interaction, and client follow-up. The Care Coordinator will have a deep understanding of the programs standard operating procedures and required service level metrics. The Care Coordinator will be required to work cross functionally with the other teams supporting the patient service program including Case Management and Pharmacy triage support.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Work Environment
This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee’s teleworking space should be separate and distinct from their “home space” and allow for privacy. RareMed expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in office or teleworking is contingent upon the needs/priorities of RareMed and will vary based on those needs/priorities.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Baker Hughes
EVO | W12
SS&C Technologies
CareStar
Outsourcey