Senior Delivery Manager

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. The monday.com team is looking for a Project Delivery Manager to join the Professional Services team to work with our global customers. In this role, you will coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand & enable execution of their requirements for a successful implementation project or for a custom use case design project.

About The Role

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and monday.com stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to client on resource utilization, and monitoring accurate logging of time from all assigned internal resources
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Act as a liaison to the partnerships team
• Develop a foundational knowledge of monday.com product & stay up to date with key releases
• Participate as a supporting resource as needed with pre-sale conversations regarding professional services, from scoping to managing the commercial arrangements.

Requirements

• 3+ years of experience in project management roles in an enterprise B2B environment. Remove for internal
• Focus on Enterprise level customer segment with a focus on OKR or business-level objectives.
• Familiar with the MEDDPICC or CoM sales methodologies
• Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
• Demonstrates progressive experience with project management and leadership
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Experience in leading projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on-track and manage unique flows. PMO / PMI certification - an advantage
• Ability to clearly articulate technical topics to a non-technical audience
• Understanding of APIs and other integration methods ( RESTful, GraphQL - advantage) - an advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred