German Speaking Customer Service for Grocery Delivery Services Department

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluency in German, both written and spoken., Strong communication and interpersonal skills., Willingness to learn and adapt in a fast-paced environment., Prior customer service experience is preferred but not mandatory..

Key responsibilities:

  • Assist German-speaking customers via phone, email, and chat.
  • Handle inquiries, orders, and complaints related to grocery deliveries.
  • Maintain professional and friendly interactions with customers.
  • Collaborate with team members to achieve service excellence and meet targets.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment ES is excited to offer an opportunity for German-speaking individuals to join the Customer Service team for the Grocery Delivery Services Department! If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you. You will be assisting German-speaking customers with their grocery delivery inquiries, ensuring they receive exceptional service and support. Join us in providing a vital service to the community while becoming part of a dynamic and dedicated team!


Your Responsibilities
  • Provide outstanding customer service to German-speaking clients via phone, email, and chat.
  • Efficiently handle customer inquiries, orders, and complaints related to grocery deliveries.
  • Maintain a friendly and professional demeanor during all customer interactions.
  • Document customer interactions accurately to improve future service quality.
  • Collaborate with team members to achieve service excellence and meet performance targets.
  • Engage in ongoing training to expand your knowledge of products and best practices in the grocery delivery industry.

Requirements

  • Fluency in German (both written and spoken) is essential. Please state your nationality and C.V. in your application.
  • A strong desire to provide excellent customer service and support.
  • Prior experience in customer service is preferred but not mandatory.
  • Excellent communication and interpersonal skills.
  • Ability to handle inquiries and issues with professionalism and efficiency.
  • Strong problem-solving skills and a positive attitude.
  • Willingness to learn and adapt in a fast-paced environment!

Benefits

  • ·         Private Health Insurance
  • ·         Training & Development
  • ·         Performance Bonus
  • ·         2 Extra Salaries Per Year Fully Paid Training
  • . Above Average Greek Salary
  • ·         Fully Paid Relocation Package ( flight, transfer and hotel )
  • ·         Free Greek Lessons, discounts and other perks

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
German
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Social Skills
  • Communication
  • Problem Solving
  • Professionalism
  • Adaptability
Are you interested?

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