Offer summary

Qualifications:

Master's or doctoral degree in behavioral health (e.g., LCSW, LPC, LMFT, PsyD, PMHNP)., At least seven years of experience in multi-state clinical operations or behavioral health leadership., Experience managing therapy and psychiatry services in a telehealth or tech-enabled setting., Strong understanding of compliance, documentation, and workforce optimization..

Key responsibilities:

Lead and improve clinical workflows, processes, and policies across all service lines.

Oversee operations for psychotherapy, psychiatry, and diagnostic services across multiple regions.

Manage clinical capacity, caseloads, and productivity to ensure quality and efficiency.

Support the implementation and optimization of psychiatry programs and clinical onboarding.

Job description

📍 Remote – United States

💼 Full-Time | Clinical Leadership | Virtual Mental Health

💰 On-Target Earnings (OTE): $150,000 annually

About Us

Backpack Healthcare is a fast growing, tech enabled behavioral health company delivering virtual and school based psychotherapy, psychiatry, and diagnostic evaluations for ADHD and Autism. We serve children, adolescents, and families across Virginia, Maryland, Georgia, Michigan, and will soon expand into Florida and Illinois. With an accredited clinical residency program and one of only five nationally recognized behavioral health fellowships launching soon, we are transforming how evidence based care is delivered and scaled.

About the Role

We are hiring a Vice President of Clinical Operations to lead and optimize our multi state clinical care infrastructure. This senior leader will oversee the daily operations of therapy, psychiatry, and diagnostic services while ensuring high quality, compliant, and outcomes driven care across all service lines. You will be the strategic and operational lead for clinical capacity planning, cross functional execution, psychiatry program implementation, and onboarding infrastructure.

Key Responsibilities

Clinical Operations Leadership

Lead implementation and continuous improvement of clinical workflows, processes, and policies across all service lines and care settings
Oversee operations for psychotherapy, psychiatry, and diagnostic services across all regions
Partner with the Chief Clinical Officer, Practice Management, and Head of Residency to align strategic priorities and clinical standards
Monitor clinical capacity, caseload balance, and productivity while ensuring equitable scheduling and acuity distribution

Financial Stewardship and Cost Management

Oversee clinical COGS through workforce modeling, compensation planning, and supervisory ratios aligned with budget targets
Collaborate with Finance and Revenue Cycle to manage the clinical P and L and forecast workforce costs
Track and report clinical KPIs tied to cost drivers including documentation lag, no show rates, and underutilization
Provide operational insight to support payer strategy and sustainable rate optimization

Psychiatry Program Implementation and Optimization

Serve as the internal operational lead for psychiatry buildout in partnership with external consultants
Translate strategic recommendations into executable workflows, SOPs, prescribing protocols, and collaboration models
Support multi state expansion by aligning licensing, credentialing, and collaboration agreements with regulatory requirements
Optimize workflows for psychiatric coverage, follow up adherence, and integration with therapy and evaluation services
Collaborate with Product and Compliance to ensure EMR tools and templates are properly configured for psychiatric care
Monitor performance metrics and support continuous training and improvement across the psychiatry team

Clinical Training and Onboarding

Partner with Education and People Operations to enhance and scale clinical onboarding for therapists, psychologists, and PMHNPs
Support the design of standardized onboarding pathways by licensure type, employment status, and clinical setting
Ensure new clinicians are equipped with documentation tools, EMR access, MBC training, and clear role expectations
Track onboarding metrics such as time to first session, time to full panel, and documentation compliance
Contribute to continuous improvement of training content through real time feedback loops and performance data

Program and Workforce Development

Support the operational execution of the Residency and Fellowship programs in collaboration with Clinical and Education leadership
Standardize supervisory expectations, MBC implementation, and documentation quality review processes
Lead long term workforce planning including hiring targets, capacity modeling, and retention strategies

Qualifications

Master’s or doctoral degree in a behavioral health field such as LCSW, LPC, LMFT, PsyD, or PMHNP
Seven or more years in multi state clinical operations or behavioral health leadership
Experience managing therapy and psychiatry operations in a tech enabled or telehealth environment
Deep understanding of compliance, documentation, and workforce optimization

Required profile