Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Excellent communication and interpersonal skills., Previous experience in customer service is preferred., Strong analytical and problem-solving abilities..

Key responsabilities:

Provide high-quality customer support to German-speaking clients via phone, email, and chat.

Resolve customer inquiries promptly and professionally, ensuring client satisfaction.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with your team to share feedback and improve service processes.

Job description

Patrique Mercier Recruitment JP is on the lookout for a German Speaking Customer Experience Associate to join our enthusiastic team in Athens, Greece! If you have a flair for language and a passion for helping people, this position is an excellent fit for you. You will engage directly with our German-speaking clients, delivering unparalleled customer service and support. Your key responsibilities will include addressing inquiries, resolving issues, and offering insightful advice about our products and services. This is a great opportunity to make a lasting impact while working in a dynamic environment. Take the next step in your career with us!

Responsibilities

Provide high-quality customer support to German-speaking clients via phone, email, and chat.
Resolve customer inquiries promptly and professionally, ensuring client satisfaction.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with your team to share feedback and improve service processes.
Stay updated on product features, services, and industry trends to offer informed assistance.
Participate in regular training and development sessions to enhance your skills.

Requirements