Director of Safety

We are seeking a Director of Safety to lead safety strategy and execution across our in-home care workforce. This individual will develop and oversee programs that improve the safety of our Care Professionals (CPs) and clients in the home environment. The role combines policy leadership, hands-on execution, and cross-functional collaboration with operations, clinical, people, legal, and product teams. A key focus will be reducing workplace injuries, improving reporting and prevention systems, and managing the full lifecycle of workers’ compensation cases.

The ideal candidate is a safety leader with a strong background in workforce safety, program design, product/process improvement, and workers’ compensation management—ideally within a distributed, field-based workforce like home care, healthcare, or delivery/logistics.  Experience in a technology enabled business is preferred.

This role sits on the leadership team of Care Operations - the team responsible for providing care to older adults.  We operate our Care Platform in over 14 states in the USA and are rapidly growing - we have over 5000 Care Professionals working with clients in their homes every week and this role is responsible for ensuring they are safe.

Key Responsibilities

Safety Program Leadership

• Design and implement proactive workplace safety initiatives to reduce risk and improve safety outcomes for Care Professionals (CPs) and clients.
  
  
• Build scalable programs that address common in-home care hazards: environmental safety, mobility issues, infection control, client behavior, and more.
  
  
• Lead safety orientation, ongoing training, and field communication campaigns for CPs and field leaders.
  
  
• Partner with the Product team to identify and advocate for tech, app, or service features that can improve safety.
  
  

Workers’ Compensation & Incident Management

• Oversee workers’ compensation strategy and case management in partnership with HR, legal, and insurance providers.
  
  
• Lead incident investigations, root cause analyses, and corrective action planning.
  
  
• Maintain accurate records of safety incidents and produce reports for leadership review.
  
  

Compliance & Audit

• Ensure compliance with relevant safety regulations (e.g., OSHA, state-specific home care laws).
  
  
• Support readiness for inspections, audits, and license renewals.
  
  
• Conduct safety audits, field assessments, and spot checks on CP working conditions.
  
  

Data & Culture

• Define and track key safety metrics (injury rates, near misses, lost time, claims frequency, etc.).
  
  
• Regularly present safety data to senior leadership and recommend course corrections.
  
  
• Drive a culture of safety by promoting transparency, accountability, and continuous improvement across teams.
  
  

Key Partners:
This role will be leading a small safety team and will collaborate closely with HR, legal and finance teams as well as the field operations team for day to day operations.  This role will also partner closely with product and technology teams to scale improvements and processes across the business

Success in this role:
To be successful in this role the leader will need to be equally comfortable operating at a low level of detail (such as investigating single incidents) as working at a strategic level to design and deploy our overall safety systems.

This role is remote and can be based anywhere in the USA, with some travel required (approx 10%).  The role is full time in normal business hours, with some expectation of out of hours work on a very rare basis (such as to attend a serious incident investigation)

Success metrics will include:
Reduction of Lost Time Injuries Frequency Rate
Reduction of workers compensation claim rate
Reduction of workers compensation rate per hour of care

Qualifications

• Bachelor’s degree in Occupational Health & Safety, Public Health, Nursing, or a related field (Master’s preferred) or equivalent experience.
  
  
• 8+ years of relevant experience in safety leadership, with at least 3 years in a distributed workforce or field-based service model (e.g., home health, logistics, utilities, etc.).
  
  
• Experience managing workers’ compensation programs end-to-end, including claims, return-to-work plans, and provider relationships.
  
  
• Strong knowledge of OSHA standards, injury prevention strategies, and regulatory compliance.
  
  
• Proven ability to lead safety initiatives cross-functionally with product, clinical, and operational teams.
  
  
• Exceptional communication skills and the ability to influence frontline staff and executives alike.
  
  
• Experience in using safety software, HRIS platforms, or compliance tracking tools.
  
  

Preferred Experience

• Experience in the home care or healthcare services industry.
  
  
• Working knowledge of caregiver-specific risks (e.g.ergonomics, client handling, home hazards).
  
  
• Familiarity with digital tools or apps used by mobile or in-home workforces 

Experience utilizing technology to improve safety outcomes of a remote and in field workforce