Sr Product Lead, Patient Experience & Engagement

Summary 

We’re seeking a proven and strategic Senior Product Lead to join our Product team, focused on the patient experience portfolio. This role is a key driver of our mission to deliver seamless, guided, and human-centered experiences for patients and families across their journeys with GeneDx—from interest and access to care, to results and post-result next steps.

In this role, you will own one or more high-impact programs within our patient experience portfolio. Programs may span digital, physical, and human-supported touchpoints including—but not limited to—digital intake from educational materials, patient portal, user communications, test kits, counseling, and result reports. Our ideal candidate is energized by the opportunity to improve lives by creating trustworthy and impactful experiences for patients and their families.

We aim to structure roles for durability, mobility, and growth. Over time, you may rotate across programs. We’re looking for a collaborative leader who can thrive in a fast-moving environment with cross-functional dependencies.

Job Responsibilities

• Own and lead the product strategy and execution for one or more high-impact programs in the provider experience portfolio.
• Develop and maintain roadmaps that translate product vision into execution-ready plans with clear sequencing, dependencies, and MVP definitions.
• Deeply understand patient/family problems and unmet needs using customer research, journey analytics, and cross-functional discovery and serve as a subject matter expert on how they navigate the healthcare ecosystem.
• Lead cross-functional collaboration across Engineering, Product Design, Clinical Product, Commercial, Operations, Legal, and Compliance.
• Deliver high-impact work products such as:
• Strategy documents, customer insights summaries, and business cases
• Market & Product Requirements Documents (MRD, PRD)
• Prototypes and target product profiles
• Current and future state journey maps and service blueprints
• MVP definitions and success measurement frameworks
• Drive a rigorous test-and-learn culture, partnering with Product Design, Insights, and Analytics to validate ideas and measure impact.
• Advocate for usability and access, whether a provider’s experience is digital (e.g., portals, EMRs), physical (e.g., test kits), or operational (e.g., order workflows, handoffs).
• Coach and support Product Owners and less-seasoned Product Leads, where applicable
• Balance short-term execution with long-term vision, making decisions that move us toward an integrated, durable provider experience ecosystem. 

Education, Experience, and Skills

• 7-10 years of experience in digital product management or consumer experience roles, preferably in healthcare, healthtech, wellness, or diagnostics
• Track record of leading large, cross-functional product initiatives from discovery through launch and iteration
• Exceptional cross-functional collaboration and influence skills and proven ability to lead initiatives with multiple stakeholders and ambiguous constraints
• Excellent written and verbal communication
• Deep empathy for end users—patients, caregivers, providers, and health care teams—and a commitment to making their experience simpler, faster, and more empowering.
• Familiarity with agile methodologies, digital transformation, and modern product discovery/delivery practices; command of human-centered design
• A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
• Bachelor's degree required; preferred fields include Human-Centered Design, Psychology, Public Health, Business, or similar
• Master’s degree preferred

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