Zoom is an award-winning workplace. We have been recognized by Comparably as having the #1 CEO, Best Company for Diversity, Best Company for Women, Best Company Culture, Best Company Perks & Benefits, Best Company Work-Life Balance, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in Wealthfront and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and most importantly: our happy Zoom customers.
Are you ready to join Zoom’s Global Self-Service team and help design, build, and deliver the best customer web experience in the industry? In this role, you will be responsible for creating a tailored Chatbot and AI solution to assist our customers in real-time. This special someone must have the perspective of the customer top of mind, be creative, and understand the rapidly evolving world of artificial intelligence (AI) and machine learning (ML) tactics. Success is defined as Happy Customers using our Chatbot/AI solution -- designed and managed by you -- daily to solve their most common Zoom product questions.
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