Offer summary

Qualifications:

High school diploma or equivalent is required., At least 1 year of call center experience., Excellent communication and interpersonal skills., Ability to handle high call volumes and stressful situations..

Key responsibilities:

Answer incoming customer calls and provide accurate information.

De-escalate dissatisfied customer interactions with professionalism.

Maintain and update customer communication records.

Assist customers efficiently and professionally, offering support and solutions.

Job description

Job Description

This is Urgent Hiring ( Work From Home) Inbound Call Center

Remote Customer Service Representative (Patient Representative)

Only Candidates residing in the United States will be considered

Full TIME(Paid Training)

Monday – Friday 4 days 9am-7pm and 1 day 11:30am-8pm

$15-$16 per hour+ MONTHLY BONUS + OPPORTUNITY TO EARN UP TO AN ADDITIONLAL $1,000 QUARTERLY BONUS

Pay increase at 30 & 90 days after training

YOU MUST HAVE YOUR OWN EQUIPMENT

Job Description

Pro Talent is looking for a positive and professional Customer Service representative to join our growing team. In this role, youll be our customers first point of contact, responsible for delivering the best in class customer support experience.

In This Role You Will:

Take incoming calls and provide accurate, satisfactory answers to their questions and concerns.

De-escalate situations involving dissatisfied customers, while offering patient assistance and support.

Maintain and update all customer communications

Determine the quickest, most effective ways to answer a customers questions

Bilingual – a plus

We Would Love To Hear From You If You:

Have ability to offer excellent customer service

Have ability to answer a high volume of calls.

Have excellent communication and interpersonal skills

Have good written, verbal, active listening, and phone communication skills

Have ability to handle stressful situations and maintain a calm composure

Have good computer skills

Have ability to work independently

Have ability to type 25 or more words per minute

Have High School Diploma or equivalent

Benefits

Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential. PAID TRAINING

Additional Benefits include Health Insurance, Dental Insurance, Vacation Pay, Holiday Pay, Earned Time Off, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance.

Job Type: Full-time

Pay: $13 – $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Work from home

Shift:

8 hour shift

Day shift

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Required)

Work Location: Remote

Required profile