Offer summary

Qualifications:

At least 2 years of customer service experience, preferably in healthcare, transportation, or accessibility support., Fluent in English with strong verbal and written communication skills., Demonstrated empathy, cultural awareness, and patience, especially with elderly or vulnerable customers., Tech-savvy with familiarity in CRM systems and messaging platforms..

Key responsibilities:

Provide empathetic support via phone, chat, and email to assist users with accessibility needs.

Guide users through booking processes and troubleshoot accessibility issues.

Build trust with customers through respectful and compassionate communication.

Document interactions accurately and adhere to US-based schedules and performance metrics.

Job description

Customer Service Representative - Accessibility Support (US Market)

Location: Remote
Employment Type: Full-Time | Shift-based (US Time Zones)

About Us

We are a mission-driven ride-hailing platform dedicated to providing safe, reliable, and accessible transportation for elderly passengers and individuals with disabilities. We believe mobility should be inclusive and customer support should be warm, patient, and empowering.

Position Summary

As a Customer Service Representative, you will be the empathetic voice behind our service helping elderly users and persons with disabilities navigate their transportation needs with ease. You will support the U.S. market, requiring a high level of cultural sensitivity, active listening, and patience.

Key Responsibilities

Provide thoughtful, patient, and solution-focused support via phone, chat, and email
Guide users through the booking process and troubleshoot issues with accessibility in mind
️ Build trust with customers through respectful and compassionate communication
️ De-escalate concerns professionally, always advocating for the customers dignity and safety
Document interactions with attention to detail and accuracy
Adhere to assigned U.S.-based schedules and meet performance expectations (e.g., CSAT, AHT)

Qualifications

2+ years of customer service experience; healthcare, transportation, or accessibility support is a plus
Fluent in English, with clear verbal and written communication
Demonstrated empathy, cultural awareness, and patience, especially with elderly or vulnerable customers
Strong troubleshooting skills and emotional resilience in complex or sensitive scenarios
Tech-savvy with familiarity in CRM systems and messaging platforms
Must have stable internet and a quiet, professional remote setup

Preferred Traits

Experience supporting users with assistive technologies
A calm demeanor and ability to build genuine human connections, even in short interactions
A customer-first mindset that values patience over speed

Required profile