Support Technician (Information Systems Specialist 4) Limited Duration

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REQ-183052 Support Technician (Information Systems Specialist 4)

Opportunity Awaits, Apply Today!  - [Support Technician (Information Systems Specialist 4)]

This position is a support technician (ISS4) for the Office of Information Services' Collaborative Communications Unit. The support technician is responsible for providing overall support for video conferencing, email, calendars, instant messaging, mobile devices, and other communication functions supported by the work unit. Responsibilities will include order fulfillment, device/service troubleshooting, device/account setup/changes, and general customer service/assistance/support.

This position will create/maintain scripts using MS PowerShell and other languages, some user interfaces for routine tasks, and manage data storage, validation, querying, and reporting using MS SQL Server and SQL tools.

In addition, the technician will perform administrative entry and support/troubleshooting tasks in MS Exchange, MS Teams, MS OneDrive, mobile device fulfillment/management systems and other systems integrated into the messaging environment. This position will also provide Tier II proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.

This position requires excellent communications skills, including good listening skills; troubleshooting skills; and effective communications in specific customer and public situations. This position must be able to build relationships and facilitate effective discussions with employees at all levels of the organization. For a full review of the position description,

please click here.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 4


(a) Three (3) years of information systems experience in:
Providing Customer Support for Information Technology.

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in: Providing Customer Support for Information Technology.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Experience with Mobile devices or cellular service.
• Experience with Microsoft Outlook, Microsoft Teams, and Microsoft One Drive.
• Experience using CA Service Desk Manager for support ticket entry and tracking.

Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.

Working Conditions:

This position is eligible for full time remote work, or could be on-site or hybrid if desired. If working on-site, the work would be in a standard open office environment with cubicles and/or an agreed upon remote work environment with significant use of a computer and video conferencing.  If working in an open office environment, this position may be exposed to the sounds and activity of those working in close proximity.  These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. Incumbent may be required to remain at a workstation, wearing a telephone headset while typing information received from customers into the incident tracking system.

May receive “spur-of-the-moment” requests for services and products by phone, e-mail, and from in-person requiring a quick turnaround. This position involves frequent contact with executives, management, and staff both internal and external to the organization.  This position may occasionally be exposed to difficult situations requiring diplomacy and de-escalation strategies. Confidentiality of information must be maintained at all times.

To ensure the availability and continued operation of ODHS/OHA production systems, occasional night and weekend work (outside of regular work hours) may be required to respond to new feature implementations, production problems and system failures. This position requires the ability to work on multiple tasks simultaneously, sometimes within short time frames, and interface effectively with business partners. Deadlines and department requirements may create stressful situations. Travel to meetings may be required with some travel to trainings.  There can be frequent interruptions, demanding timeframes, and non-traditional working hours. May require long hours with night/weekend work and occasional travel. Employee may be required to use a state vehicle to conduct business; must have a valid driver’s license and a good driving record or be able to provide an acceptable alternative method of transportation.  Overtime, Comp-time, or Straight-time may be required (depending on the position classification).

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your cover letter, and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.
• Supplemental questions are required to be completed in order to be evaluated and considered for this position. Please ensure that your application properly reflect the any experience you indicated in the supplemental questions.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!
• This announcement is for one full time limited duration position that will last 12 months. This is a represented position.
• This position is under the working title: Support Technician and the classification title: (Information Systems Specialist 4). This position is based in Salem, Oregon.
• This is a full-time remote position.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an equal opportunity, affirmative action employer, committed to diversity and pay equity.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.

 Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?